UX Content Writer, Senior Associate

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative digital experiences. As a UX Content Writer, Senior Associate in our User Experience Design team, you will play a pivotal role in crafting compelling, user-centered content that powers our world-class products and services. Based in the heart of New York, NY, you will collaborate with talented teams to shape intuitive interfaces for consumer banking, investment platforms, and corporate solutions, ensuring every word enhances trust, accessibility, and engagement for millions of clients worldwide. This position offers the opportunity to influence how customers interact with one of the largest banks globally, blending creativity with the precision demanded by the financial industry. Your day-to-day will involve writing and refining microcopy, error messages, tooltips, and instructional content that align with JP Morgan Chase's commitment to clarity and compliance. You will work closely with product managers, designers, and engineers in an agile environment to translate complex financial concepts into simple, empathetic language that drives user adoption and satisfaction. By conducting content audits, participating in user testing, and iterating based on data, you will contribute to products that not only meet regulatory standards like those from the SEC and FINRA but also exceed customer expectations in a competitive fintech landscape. We value professionals who thrive in dynamic settings and are passionate about making finance more approachable. Joining JP Morgan Chase means becoming part of a culture that invests in your growth through robust learning opportunities and a supportive community. If you have a keen eye for detail, a strong grasp of UX principles, and experience in financial services, this role is your chance to make a meaningful impact on how the world banks with us.

Key Responsibilities

• Develop and refine user interface text, microcopy, and instructional content for JP Morgan Chase's digital products, ensuring clarity and engagement for customers navigating banking, investment, and payment services
• Collaborate with UX designers and product teams to align content with user research findings and business objectives in a fast-paced financial environment
• Conduct content audits and usability testing to optimize messaging that supports compliance with financial regulations and builds trust in our brand
• Create style guides and content templates tailored to JP Morgan Chase's voice, adapting for global audiences while maintaining precision in financial contexts
• Partner with legal and compliance teams to ensure all content adheres to industry standards and mitigates risks in areas like disclosures and privacy notices
• Contribute to the ideation and iteration of product features by providing content expertise during sprint planning and design reviews
• Analyze user feedback and metrics to iteratively improve content effectiveness, driving better customer experiences in apps and online platforms
• Mentor junior writers and advocate for content design best practices within the UX team at JP Morgan Chase
• Stay abreast of emerging trends in UX writing and financial technology to innovate content strategies for competitive advantage

Required Qualifications

• Bachelor's degree in English, Communications, Journalism, or a related field
• 5+ years of professional experience in UX writing, content design, or technical writing within the financial services or technology sectors
• Proven track record of creating user-centered content that enhances digital experiences in complex environments like banking and investment platforms
• Strong understanding of financial terminology, regulatory compliance (e.g., SEC, FINRA), and accessibility standards (e.g., WCAG)
• Experience collaborating with cross-functional teams including product managers, designers, and developers in an agile environment
• Excellent command of English grammar, style, and tone adaptation for diverse audiences including retail clients and institutional investors

Preferred Qualifications

• Master's degree in UX Design, Human-Computer Interaction, or a related discipline
• Experience working at a major financial institution or fintech company, with familiarity in tools like Figma or Adobe XD for content integration
• Certification in UX writing (e.g., from Nielsen Norman Group) or content strategy
• Background in creating content for mobile and web applications in the wealth management or consumer banking space

Required Skills

• UX writing and content design expertise
• Proficiency in financial services terminology and compliance
• User research and usability testing methodologies
• Collaboration in agile and cross-functional teams
• Content management systems (e.g., Contentful, Adobe Experience Manager)
• Design tools integration (e.g., Figma, Sketch)
• SEO and analytics tools (e.g., Google Analytics, Optimizely)
• Strong editing and proofreading abilities
• Adaptability to regulatory changes in banking
• Empathy for diverse user needs in financial contexts
• Project management and prioritization skills
• Clear communication, both written and verbal
• Problem-solving in complex product ecosystems
• Attention to detail for accuracy in financial content
• Innovation in user experience enhancement

Benefits

• Comprehensive health, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Annual performance-based bonuses and stock purchase opportunities as part of JP Morgan Chase's compensation structure
• Paid time off including vacation, sick days, and parental leave, plus 11 paid holidays
• Professional development programs, tuition reimbursement, and access to internal training at the J.P. Morgan Corporate University
• Wellness initiatives including gym memberships, mental health resources, and employee assistance programs
• Flexible work arrangements with hybrid options in New York, NY, and commuter benefits
• Employee discounts on financial products, travel, and cultural events through the Chase Perks program

JP Morgan Chase is an equal opportunity employer.