UX Designer, Senior Associate - Employee Experience

Location: LONDON, LONDON, United Kingdom

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of transforming employee experiences through cutting-edge technology, and we're seeking a talented UX Designer, Senior Associate, to join our Employee Experience team in London. In this role, you will lead the design of innovative agentic AI solutions and digital communication platforms that empower our 250,000+ global workforce to navigate the complexities of the financial services industry with greater efficiency and insight. Your work will directly impact how employees interact with AI-driven tools for tasks like compliance monitoring, client servicing, and internal collaboration, ensuring designs are intuitive, secure, and aligned with our commitment to ethical AI practices. As a Senior Associate, you will collaborate closely with product managers, data scientists, and engineering teams to translate business needs into user-centric designs. You'll conduct in-depth user research tailored to the unique demands of banking professionals, from traders to risk analysts, and iterate on prototypes that enhance productivity while adhering to stringent regulatory frameworks like GDPR and FCA guidelines. Your designs will prioritize accessibility and inclusivity, fostering a seamless experience across desktop, mobile, and emerging AI interfaces, all while upholding JP Morgan Chase's reputation for innovation and trust in the financial sector. This position offers the opportunity to shape the future of work at one of the world's leading financial institutions, with exposure to high-impact projects that drive employee satisfaction and operational excellence. If you have a passion for blending creativity with technology in a dynamic, global environment, join us to create experiences that not only meet but exceed the evolving needs of our employees in the fast-paced world of finance.

Key Responsibilities

• Lead the end-to-end UX design process for agentic AI tools and digital communication platforms aimed at enhancing employee experience at JP Morgan Chase
• Conduct user research and gather insights from diverse employee groups within the financial services sector to inform design decisions
• Create wireframes, prototypes, and high-fidelity designs using tools like Figma or Adobe XD, ensuring alignment with brand guidelines
• Collaborate with engineering and product teams to integrate AI functionalities while maintaining intuitive and secure user interfaces
• Advocate for inclusive design practices that comply with financial industry regulations and accessibility standards
• Iterate on designs based on user feedback and analytics, optimizing for efficiency in high-stakes banking environments
• Mentor junior designers and contribute to the broader UX strategy for employee-facing digital experiences
• Present design concepts to senior stakeholders, translating complex AI features into compelling narratives
• Stay abreast of emerging trends in AI and UX to innovate employee tools that drive productivity and satisfaction

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field
• 5+ years of professional experience in UX design, with a focus on digital products in financial services or enterprise environments
• Proven track record in designing user experiences for AI-driven tools or employee platforms
• Strong portfolio demonstrating UX design principles applied to complex, data-sensitive applications
• Experience collaborating with cross-functional teams including product managers, engineers, and stakeholders in a global financial institution
• Familiarity with regulatory requirements in financial services, such as data privacy and accessibility standards (e.g., WCAG)

Preferred Qualifications

• Master's degree in UX Design or related discipline
• Experience with agentic AI systems or conversational interfaces in a corporate setting
• Prior work at a major financial institution like JP Morgan Chase or similar
• Certification in UX research methodologies or agile design practices

Required Skills

• Proficiency in UX design tools such as Figma, Sketch, or Adobe XD
• Strong understanding of user-centered design principles and interaction design
• Experience with AI and machine learning concepts in user interfaces
• Knowledge of prototyping and usability testing methodologies
• Familiarity with agile development processes and collaboration tools like Jira or Confluence
• Excellent communication and presentation skills for stakeholder engagement
• Analytical mindset for interpreting user data and metrics
• Attention to detail in ensuring designs meet security and compliance standards in finance
• Creative problem-solving abilities for complex employee experience challenges
• Team collaboration and leadership in cross-functional environments
• Basic HTML/CSS knowledge for design handoff to developers
• Research skills including interviews, surveys, and journey mapping
• Adaptability to fast-paced, innovative projects in a global bank

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities with tuition reimbursement and access to internal training programs
• Employee wellness programs including gym memberships and mental health support
• Hybrid work model with flexibility for remote and office-based work in London
• Global mobility options and relocation assistance for international roles

JP Morgan Chase is an equal opportunity employer.