UX Designer - Senior Associate

Location: LONDON, LONDON, United Kingdom

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client-centric solutions. We are seeking a UX Designer - Senior Associate to join our dynamic team in London, focusing on enhancing digital experiences for our wealth management and consumer banking platforms. As a Senior Associate, you will play a pivotal role in designing intuitive interfaces that empower millions of users to manage their finances securely and efficiently. This position offers the opportunity to work on high-impact projects within a collaborative environment that values creativity and strategic thinking, contributing to the firm's mission of delivering world-class financial services. In this role, you will partner with product managers, researchers, and engineers to translate complex financial requirements into seamless user experiences. You will lead the end-to-end design process, from ideation and research to prototyping and iteration, ensuring designs align with JP Morgan Chase's rigorous standards for security, compliance, and brand integrity. Your work will directly influence customer satisfaction and engagement in areas such as mobile banking apps, online trading portals, and personalized advisory tools, all while navigating the unique challenges of the financial industry, including data privacy and regulatory adherence. We foster a culture of continuous learning and innovation, providing you with access to cutting-edge tools and methodologies to refine your craft. As part of our London team, you will collaborate with global stakeholders, gaining exposure to diverse markets and technologies that drive the future of finance. If you are passionate about creating meaningful digital experiences that build trust and simplify complex financial journeys, join us at JP Morgan Chase to shape the next generation of banking solutions.

Key Responsibilities

• Collaborate with product teams to define user needs and create wireframes, prototypes, and high-fidelity designs for digital banking platforms
• Conduct user research, including interviews and surveys, to inform design decisions in the financial services domain
• Iterate on designs based on stakeholder feedback and user testing to enhance customer experience in mobile and web applications
• Ensure designs comply with JP Morgan Chase's branding guidelines and regulatory requirements for financial products
• Work closely with engineering teams to implement seamless user interfaces for trading, payments, and wealth management tools
• Contribute to the development and maintenance of reusable design components within the firm's design system
• Analyze user data and metrics to optimize UX for high-stakes financial transactions
• Advocate for user-centric approaches in cross-functional meetings and sprint planning
• Mentor junior designers and participate in design reviews to elevate team standards

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field
• 5+ years of experience in UX design, preferably in financial services or fintech
• Strong portfolio showcasing user-centered design projects in complex digital products
• Proficiency in design tools such as Figma, Sketch, or Adobe XD
• Experience conducting user research and usability testing
• Knowledge of accessibility standards (WCAG) and inclusive design principles
• Ability to collaborate with cross-functional teams including product managers and developers

Preferred Qualifications

• Experience designing for regulated industries like banking or payments
• Familiarity with agile methodologies and design systems
• Advanced degree in UX/UI design or related discipline
• Previous work at a global financial institution
• Certifications in UX research or interaction design

Required Skills

• UX design principles and user-centered design methodologies
• Wireframing and prototyping using Figma or similar tools
• User research techniques including qualitative and quantitative analysis
• Interaction design for responsive web and mobile applications
• Visual design skills with attention to typography and color theory
• Collaboration and communication in multidisciplinary teams
• Problem-solving in complex, data-driven environments
• Knowledge of financial regulations like GDPR and PSD2
• Agile/Scrum frameworks for iterative design processes
• Accessibility and usability testing expertise
• Stakeholder management and presentation skills
• Analytical thinking for user behavior insights
• Adaptability to fast-paced, high-pressure settings
• Empathy for diverse user needs in global banking

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities with tuition reimbursement and access to internal training programs
• Employee wellness programs including gym memberships and mental health support
• Flexible hybrid work arrangements in London with modern office facilities
• Global mobility options and career progression within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.