UX Researcher- JPM Personal Investing- Mid Level

Location: LONDON, LONDON, United Kingdom

Job Family: User Experience Design

About the Role

J.P. Morgan Personal Investing, the UK's largest truly digital wealth manager, is seeking a Mid-Level UX Researcher to join our innovative team in London. As a key player in our User Experience Design category, you will drive customer-centric improvements to our digital platforms, helping investors navigate wealth management with ease and confidence. This role is pivotal in enhancing user experiences for personal investing tools, from mobile apps to online portals, in a highly regulated financial environment. You'll collaborate with cross-functional teams to uncover insights that shape the future of digital investing at one of the world's leading financial institutions. In this position, you will lead end-to-end user research initiatives, including planning, execution, and analysis of studies tailored to the nuances of personal finance. By employing a mix of qualitative methods like in-depth interviews and usability sessions, alongside quantitative approaches such as surveys and analytics, you'll identify opportunities to streamline investment journeys and boost user engagement. Working closely with product, design, and engineering teams, you'll translate research findings into actionable strategies that align with J.P. Morgan's commitment to innovation and client trust. Your work will directly impact how millions of UK customers interact with our wealth management services, ensuring intuitive, secure, and empowering digital experiences. We value researchers who thrive in dynamic, agile settings and bring a passion for financial services UX. At J.P. Morgan, you'll have access to cutting-edge tools, mentorship from industry experts, and the chance to contribute to groundbreaking fintech solutions. If you're ready to make a meaningful difference in personal investing, join us in London to help redefine wealth management for the digital age.

Key Responsibilities

• Conduct user interviews, surveys, and usability testing to gather insights on customer experiences with J.P. Morgan Personal Investing platforms
• Analyze qualitative and quantitative data to identify pain points and opportunities for improving digital wealth management tools
• Collaborate with UX designers, product managers, and developers to integrate research findings into product roadmaps
• Develop personas, journey maps, and research reports to inform investment app and website enhancements
• Facilitate workshops and stakeholder sessions to align on user needs in the context of UK personal investing regulations
• Monitor user behavior metrics using tools like Google Analytics or Mixpanel to track engagement with financial products
• Stay updated on industry trends in fintech UX and apply best practices to J.P. Morgan's digital ecosystem
• Support A/B testing and iterative design processes to optimize user satisfaction and retention
• Ensure research practices comply with data privacy standards (e.g., GDPR) in financial services
• Contribute to building a research community within J.P. Morgan Personal Investing to foster innovation

Required Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, or a related field
• 3-5 years of experience in UX research, preferably in financial services or fintech
• Proven track record of conducting user research studies, including qualitative and quantitative methods
• Experience with research tools such as UserTesting, Qualtrics, or Figma for prototyping
• Strong understanding of user-centered design principles applied to digital wealth management platforms
• Ability to analyze user data and translate insights into actionable recommendations for product teams
• Experience working in agile environments within large financial institutions

Preferred Qualifications

• Master's degree in UX Research, Behavioral Science, or equivalent
• Prior experience in the wealth management or personal investing sector
• Familiarity with regulatory requirements in UK financial services (e.g., FCA guidelines)
• Hands-on experience with accessibility standards (WCAG) in digital interfaces
• Background in collaborating with cross-functional teams in a global bank like J.P. Morgan

Required Skills

• Proficiency in UX research methodologies (e.g., ethnographic studies, heuristic evaluations)
• Expertise in qualitative analysis tools like NVivo or thematic coding techniques
• Strong quantitative skills, including statistical analysis with SPSS or R
• Familiarity with prototyping tools such as Figma, Adobe XD, or Sketch
• Excellent communication skills for presenting insights to non-technical stakeholders
• Analytical thinking to derive insights from complex financial user data
• Empathy and user advocacy in high-stakes financial decision-making contexts
• Project management abilities to handle multiple research initiatives
• Knowledge of financial services terminology and digital banking trends
• Adaptability to fast-paced agile teams in a regulated industry
• Attention to detail in ensuring research accuracy and compliance
• Collaboration skills for working with global teams at J.P. Morgan
• Technical proficiency in survey design and remote testing platforms
• Problem-solving in addressing user friction in investment platforms
• Cultural sensitivity for diverse UK customer bases in personal investing

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions for long-term financial security
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through J.P. Morgan's learning programs and certifications
• Hybrid work model with flexibility for London-based employees
• Employee stock purchase plan and financial wellness resources
• Access to on-site fitness centers and wellness programs at J.P. Morgan offices

JP Morgan Chase is an equal opportunity employer.