Vendor Management Lead, Vice President

Location: Wilmington, DE, United States

Job Family: Business Management

About the Role

At JPMorgan Chase, we are at the forefront of financial services innovation, and our Vendor Management team plays a pivotal role in ensuring our partnerships with external providers drive business success while maintaining the highest standards of risk and compliance. As a Vendor Management Lead, Vice President, based in Wilmington, DE, you will become a trusted advisor to senior business heads, optimizing performance by spearheading key initiatives that enhance vendor relationships and operational efficiency. This role within our Business Management category offers the opportunity to influence strategic decisions in a dynamic, global banking environment, where you'll manage a portfolio of critical vendors supporting everything from technology infrastructure to operational services. In this position, you will lead the full vendor lifecycle, from strategic sourcing and contract negotiations to ongoing performance monitoring and risk mitigation. You'll collaborate closely with internal stakeholders across legal, compliance, finance, and technology teams to ensure all vendor activities align with JPMorgan Chase's rigorous regulatory framework, including adherence to OCC and SEC guidelines. By developing robust performance metrics and leveraging data-driven insights, you'll identify opportunities for cost savings, process improvements, and innovation, all while fostering vendor diversity and sustainability in line with our firm's commitment to responsible business practices. The ideal candidate thrives in a fast-paced setting, bringing deep expertise in financial services vendor management to drive measurable business outcomes. You'll prepare executive reports, resolve complex disputes, and champion best practices that strengthen our supply chain resilience. Joining JPMorgan Chase means being part of a world-class institution that values integrity, innovation, and inclusion, with ample opportunities for career growth in one of the most influential financial organizations globally.

Key Responsibilities

• Serve as a trusted advisor to business heads, providing strategic insights on vendor strategies to optimize performance and drive key initiatives
• Lead the end-to-end vendor management lifecycle, including sourcing, contracting, onboarding, and performance monitoring
• Conduct risk assessments and due diligence on vendors to ensure compliance with JPMorgan Chase's regulatory and operational standards
• Negotiate contracts and service level agreements (SLAs) to achieve cost savings and enhanced service delivery
• Collaborate with cross-functional teams, including legal, compliance, finance, and IT, to mitigate vendor-related risks
• Develop and implement vendor performance metrics and dashboards to track KPIs and identify improvement opportunities
• Drive vendor diversity initiatives and support sustainable sourcing practices aligned with JPMorgan Chase's corporate responsibility goals
• Manage vendor dispute resolution and escalation processes to maintain strong partnerships
• Contribute to the continuous improvement of vendor management policies and tools within the firm
• Prepare executive-level reports and presentations on vendor portfolio health and strategic recommendations

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Supply Chain Management, or a related field
• Minimum of 7-10 years of experience in vendor management, procurement, or strategic sourcing within the financial services industry
• Proven track record of managing complex vendor relationships and negotiating contracts in a regulated environment
• Strong understanding of risk management, compliance, and regulatory requirements such as those from the SEC, OCC, and FDIC
• Experience leading cross-functional teams and driving vendor-related initiatives to improve operational efficiency
• Demonstrated ability to analyze vendor performance metrics and implement process improvements
• Excellent communication and stakeholder management skills with experience advising senior business leaders

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance or Business
• Certification in vendor management (e.g., Certified Supplier Diversity Professional or similar)
• Experience with third-party risk management frameworks in banking
• Prior exposure to technology vendor management in financial services
• Knowledge of JPMorgan Chase's internal procurement systems and policies

Required Skills

• Vendor negotiation and contract management
• Risk assessment and compliance expertise
• Strategic sourcing and procurement
• Data analysis and performance metrics
• Stakeholder management and advisory skills
• Project management and process optimization
• Financial acumen and budgeting
• Regulatory knowledge in financial services
• Cross-functional collaboration
• Problem-solving and decision-making
• Communication and presentation skills
• Vendor performance evaluation
• Change management
• Technology proficiency (e.g., procurement software like Ariba)
• Leadership and team influence

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's internal training programs and tuition reimbursement
• Employee stock purchase plan and other financial wellness benefits
• Wellness programs including gym memberships, mental health support, and onsite fitness facilities
• Flexible work arrangements and hybrid work options in Wilmington, DE

JP Morgan Chase is an equal opportunity employer.