Vice President Accessibility Lead - Independent Verification Tester

Location: New York, NY, United States

Job Family: Digital

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.7 trillion and operations worldwide, committed to creating a more inclusive digital experience for all clients. As the Vice President Accessibility Lead - Independent Verification Tester in our Digital category, you will play a pivotal role in ensuring that our banking, investment, and payment platforms are accessible to users with disabilities, aligning with our core values of innovation and client-centricity. Based in New York, NY, this position reports to the Digital Accessibility Program Director and involves leading independent testing efforts to uphold WCAG 2.1 AA compliance across web, mobile, and enterprise applications used by millions of retail and institutional clients. In this leadership role, you will oversee a team of testers conducting manual and automated audits, focusing on high-impact areas like secure online transactions, mobile banking apps, and data visualization tools for wealth management. Your responsibilities will include developing testing protocols tailored to financial services regulations such as the Americans with Disabilities Act (ADA) and Section 508, while integrating accessibility into our agile development lifecycle. You will collaborate closely with product managers, engineers, and compliance officers to remediate issues, ensuring that accessibility enhances rather than hinders the user experience in time-sensitive financial environments. Additionally, you will contribute to thought leadership by staying abreast of emerging standards like WCAG 2.2 and advising on their application to JPMorgan Chase's global digital ecosystem. We seek a strategic thinker with a passion for inclusive design who can balance technical rigor with business acumen in the fast-evolving fintech landscape. This role offers the opportunity to influence accessibility strategy at one of the world's largest banks, driving meaningful change that empowers diverse clients to access financial services seamlessly. If you have a proven track record in accessibility verification within regulated industries, join us to advance JPMorgan Chase's commitment to digital equity and excellence.

Key Responsibilities

• Lead and manage a team of independent verification testers to conduct thorough accessibility audits on JPMorgan Chase's digital platforms, ensuring compliance with WCAG 2.1 AA and Section 508 standards
• Develop and execute testing strategies for web, mobile, and enterprise applications used in retail banking, investment services, and corporate finance
• Collaborate with cross-functional teams including developers, designers, and legal experts to identify and remediate accessibility barriers in financial tools
• Produce detailed reports on accessibility findings, including risk assessments specific to financial data security and user privacy
• Mentor junior testers and provide training on accessibility best practices tailored to the high-stakes environment of financial services
• Monitor regulatory changes in accessibility laws and advise on their impact to JPMorgan Chase's global digital offerings
• Conduct usability testing with diverse user groups, focusing on inclusive design for clients with disabilities in banking scenarios
• Integrate accessibility metrics into the broader quality assurance framework for digital products at JPMorgan Chase
• Liaise with external auditors and regulatory bodies to demonstrate compliance during financial industry reviews
• Drive continuous improvement in accessibility processes, leveraging data analytics to prioritize testing in high-impact areas like online trading platforms

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred
• Minimum of 7-10 years of experience in accessibility testing, compliance, or digital quality assurance within the financial services industry
• Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS) certification from the International Association of Accessibility Professionals (IAAP)
• Proven track record of leading independent verification teams in WCAG 2.1 AA compliance audits for large-scale financial applications
• Deep knowledge of U.S. Section 508 standards and their application to digital banking platforms
• Experience with automated and manual accessibility testing tools in a regulated environment like banking
• Strong understanding of financial regulations such as ADA, GDPR, and how they intersect with digital accessibility

Preferred Qualifications

• Master's degree in Human-Computer Interaction or a related discipline
• Experience in agile development environments at a major financial institution
• Familiarity with JPMorgan Chase's internal digital accessibility guidelines and tools
• Prior leadership role in accessibility initiatives for mobile and web applications in fintech
• Knowledge of emerging accessibility standards like WCAG 2.2 and their implications for secure financial transactions

Required Skills

• Expertise in WCAG guidelines and accessibility evaluation methodologies
• Proficiency with tools like Axe, WAVE, JAWS, NVDA, and VoiceOver for testing
• Strong knowledge of HTML, CSS, JavaScript, and ARIA attributes
• Experience with automated testing frameworks such as Selenium or Appium adapted for accessibility
• Leadership and team management skills in a fast-paced corporate setting
• Analytical skills for auditing complex financial applications
• Communication skills for reporting to executives and stakeholders
• Project management abilities using Agile or Scrum methodologies
• Understanding of secure coding practices in financial software
• Attention to detail for identifying subtle accessibility issues
• Problem-solving skills in regulatory compliance scenarios
• Familiarity with UX/UI design principles for inclusive experiences
• Data analysis skills for tracking accessibility KPIs
• Interpersonal skills for collaborating with diverse teams
• Adaptability to evolving tech standards in fintech

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to JPMorgan Chase's internal training programs
• Wellness programs with gym memberships, mental health support, and financial wellness coaching
• Employee stock purchase plan and other investment perks
• Flexible work arrangements, including hybrid options in New York, NY

JP Morgan Chase is an equal opportunity employer.