Vice President Agility Lead Payments Technology Digital Channels

Location: Jersey City, NJ, United States

Job Family: Agility

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. In the dynamic Payments Technology Digital Channels team, we are seeking a Vice President Agility Lead to champion Agile practices that drive innovation and efficiency in our cutting-edge payment solutions. This role is pivotal in enhancing team collaboration, accelerating delivery of secure digital payment experiences, and supporting our mission to transform how millions of customers interact with financial services. Based in our state-of-the-art Jersey City, NJ office, you will work in a collaborative environment that values diversity, inclusion, and high-performance culture. As the Agility Lead, you will guide cross-functional teams in adopting Scrum and Kanban methodologies tailored to the complexities of financial technology. Your responsibilities include facilitating Agile ceremonies, coaching on best practices, and integrating regulatory compliance into iterative development cycles for digital channels like mobile banking and real-time payments. You will collaborate with product managers, developers, and executives to remove bottlenecks, measure team performance through KPIs, and foster a mindset of continuous improvement. This position offers the opportunity to influence large-scale Agile transformations at one of the world's most respected financial institutions, contributing to solutions that power global transactions and enhance customer trust. Success in this role requires a blend of technical insight into payments ecosystems and soft skills in leadership and change management. You will thrive in a fast-paced setting where innovation meets precision, helping JPMorgan Chase maintain its leadership in fintech. Join us to leverage your expertise in Agile coaching to build resilient teams that deliver impactful, high-quality digital solutions in the ever-evolving financial services landscape.

Key Responsibilities

• Lead and coach Agile teams within the Payments Technology Digital Channels group to adopt and mature Agile practices, fostering collaboration and continuous improvement
• Facilitate daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies to ensure efficient delivery of innovative payment solutions
• Drive the implementation of Agile methodologies across multiple squads, promoting a culture of high performance and adaptability in a fast-paced financial environment
• Collaborate with product owners, engineers, and stakeholders to align Agile processes with business objectives in digital channels
• Identify and mitigate impediments to team velocity, providing metrics and insights to senior leadership on Agile health and maturity
• Mentor team members on Agile principles, tools, and best practices, while integrating financial services-specific requirements like risk management
• Support the development of scalable, secure payment technologies by embedding Agile practices into the software development lifecycle
• Conduct Agile training sessions and workshops tailored to JPMorgan Chase's Payments Technology initiatives
• Monitor and report on key Agile KPIs, such as velocity, burndown charts, and defect rates, to optimize team performance
• Champion innovation by encouraging experimentation and iterative development in digital payment channels

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; advanced degree preferred
• 8+ years of experience in Agile methodologies, including Scrum and Kanban, within technology or financial services environments
• Proven track record as an Agile Coach or Lead, guiding cross-functional teams in large-scale organizations
• Strong understanding of payments technology and digital channels in the financial services industry
• Experience with Agile tools such as Jira, Confluence, and Azure DevOps
• Certification in Agile practices (e.g., Certified Scrum Master, SAFe Agilist)
• Ability to travel occasionally to other JPMorgan Chase locations as needed

Preferred Qualifications

• Experience in leading Agile transformations in high-stakes financial environments like payments processing
• Knowledge of regulatory compliance in financial services (e.g., PCI DSS, GDPR)
• Background in digital banking or fintech innovations
• Master's degree in a relevant field or MBA
• Experience with scaled Agile frameworks like SAFe or LeSS in enterprise settings

Required Skills

• Expertise in Agile frameworks (Scrum, Kanban, SAFe)
• Strong facilitation and coaching skills
• Proficiency in Jira, Confluence, and other collaboration tools
• Knowledge of payments technology and digital banking platforms
• Excellent communication and stakeholder management
• Data-driven decision making with metrics analysis
• Problem-solving in complex, regulated environments
• Leadership and team motivation techniques
• Understanding of software development lifecycle (SDLC)
• Familiarity with cloud technologies (e.g., AWS, Azure) in financial contexts
• Risk assessment and compliance awareness
• Adaptability to fast-changing fintech landscapes
• Conflict resolution and change management
• Technical acumen in APIs and microservices for payments
• Strategic thinking for enterprise Agile scaling

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and Agile certification support
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at Jersey City location
• Flexible work arrangements and hybrid work options post-pandemic

JP Morgan Chase is an equal opportunity employer.