Vice President, Client Success Team Lead - Chase Media Solutions

Location: New York, NY, United States

Job Family: Sales Support

About the Role

At JP Morgan Chase, we are at the forefront of transforming financial services through innovative media solutions. As Vice President, Client Success Team Lead for Chase Media Solutions, you will spearhead a dynamic team dedicated to delivering unparalleled value to leading brands and agencies via our emerging media channel. Based in our vibrant New York office, this role is pivotal in bridging the gap between financial expertise and cutting-edge advertising, ensuring clients leverage Chase's vast data ecosystem to achieve measurable marketing success. You will thrive in a collaborative environment where innovation meets regulatory precision, driving the growth of media solutions that redefine how financial brands connect with consumers. In this leadership position, you will oversee client success strategies that align with JP Morgan Chase's commitment to excellence in the financial services industry. Your responsibilities will include guiding your team in nurturing high-value relationships, analyzing campaign performance through financial and media lenses, and identifying opportunities to integrate Chase's proprietary data for personalized advertising. By fostering a culture of accountability and creativity, you will help position Chase Media Solutions as an indispensable partner for agencies seeking data-driven insights in a competitive landscape. This role demands a deep understanding of both media dynamics and financial compliance, ensuring all initiatives uphold our firm's rigorous standards. Joining JP Morgan Chase means becoming part of a global leader in finance, with access to unparalleled resources for professional growth. This position offers the chance to influence the future of media in banking, contributing to initiatives that empower clients while advancing your career in a supportive, inclusive culture. If you are passionate about client-centric innovation and ready to lead in a high-impact setting, apply today to shape the next era of financial media solutions.

Key Responsibilities

• Lead a team of client success managers to ensure exceptional service delivery for Chase Media Solutions clients
• Develop and execute strategies to maximize client retention and expansion within the financial services ecosystem
• Collaborate with sales, product, and marketing teams to align media solutions with client business goals
• Monitor client performance metrics, providing insights and recommendations to optimize media campaigns
• Foster relationships with leading brands and agencies, positioning Chase Media Solutions as a premier emerging channel
• Drive cross-functional initiatives to integrate financial data and analytics into client media strategies
• Mentor and coach team members on best practices in client success and financial services compliance
• Identify opportunities for innovation in media solutions tailored to the banking and finance sector
• Ensure all client interactions adhere to JP Morgan Chase's regulatory and risk management standards

Required Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field
• 7+ years of experience in client success, account management, or sales support within the media, advertising, or financial services industry
• Proven track record of leading teams in delivering client value in emerging media or digital solutions
• Strong understanding of financial services products and how they intersect with media and marketing strategies
• Experience managing relationships with brands, agencies, and stakeholders in a high-stakes environment
• Ability to analyze client data and performance metrics to drive business outcomes

Preferred Qualifications

• MBA or advanced degree in Marketing or Finance
• Prior experience in fintech or banking sector media initiatives
• Familiarity with ad tech platforms and data-driven marketing tools
• Leadership experience in a fast-paced, innovative team setting at a major financial institution

Required Skills

• Client relationship management
• Team leadership and mentoring
• Data analysis and performance metrics
• Strategic planning in media and marketing
• Financial services knowledge
• Ad tech and digital media platforms
• Cross-functional collaboration
• Problem-solving and decision-making
• Communication and presentation skills
• Regulatory compliance awareness
• Project management
• Analytical thinking
• Innovation in emerging technologies
• Stakeholder engagement
• Risk assessment in financial contexts

Benefits

• Competitive base salary and performance-based bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase locations
• Hybrid work flexibility and access to cutting-edge technology tools

JP Morgan Chase is an equal opportunity employer.