Vice President - Client Support & Execution Lead (Central Migrations Office)

Location: Cebu, Central Visayas, Philippines

Job Family: Project Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation and efficiency in everything we do. As Vice President - Client Support & Execution Lead in the Central Migrations Office, you will play a pivotal role in driving the seamless migration of client products and services across our international operations. Based in Cebu, Central Visayas, Philippines, this position offers the chance to lead high-impact projects in a collaborative, dynamic environment, ensuring that our clients experience minimal disruption while benefiting from enhanced services. You will work closely with global teams to execute migrations that support JP Morgan's mission of delivering world-class financial solutions. In this role, you will oversee the full lifecycle of migration initiatives, from planning and strategy development to execution and post-migration support. Your expertise will be crucial in identifying opportunities to streamline processes, reduce operational risks, and comply with stringent regulatory standards in the financial industry. Collaborating with technology, compliance, and client-facing teams, you will ensure that all migrations align with JP Morgan Chase's high standards of excellence and client-centric approach. This involves leveraging data-driven insights to optimize workflows and enhance the overall client experience in a fast-paced banking landscape. We value professionals who thrive in team-oriented settings and bring a passion for process improvement. As part of JP Morgan Chase's commitment to employee growth, you will have access to extensive training, mentorship, and career advancement opportunities. Join us in Cebu to contribute to transformative projects that power the future of finance, while enjoying a supportive work culture and comprehensive benefits tailored to your professional and personal well-being.

Key Responsibilities

• Lead end-to-end client support and execution for product migrations within the Central Migrations Office, ensuring seamless transitions for JP Morgan Chase clients
• Collaborate with cross-functional teams including technology, operations, and compliance to drive efficiency and mitigate risks in migration projects
• Develop and implement migration strategies that align with JP Morgan's global standards and client needs in the financial services sector
• Monitor project timelines, budgets, and deliverables to ensure on-time and high-quality execution
• Provide expert guidance on client onboarding and support during migrations, resolving issues proactively
• Analyze migration processes for continuous improvement, leveraging data analytics to enhance operational efficiency
• Liaise with senior stakeholders to report progress, risks, and outcomes of migration initiatives
• Ensure adherence to regulatory requirements and internal policies throughout the migration lifecycle
• Mentor junior team members and foster a collaborative environment to support JP Morgan's innovation goals

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field
• Minimum of 7-10 years of experience in project management, client support, or operations within the financial services industry
• Proven track record of leading large-scale migrations or implementations in banking or financial environments
• Strong understanding of regulatory compliance and risk management in global financial institutions
• Experience in cross-functional team leadership and stakeholder management at a senior level
• Proficiency in project management methodologies such as Agile, Waterfall, or PMP certification

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance or Project Management
• Experience with JP Morgan Chase systems or similar enterprise financial platforms
• Prior involvement in central migrations or product transition projects in a banking context
• Knowledge of Philippine financial regulations and international banking standards
• Certification in Lean Six Sigma or similar process improvement methodologies

Required Skills

• Project management and execution expertise
• Client relationship management
• Risk assessment and mitigation
• Regulatory compliance knowledge in finance
• Data analysis and reporting
• Agile and Waterfall methodologies
• Cross-functional team leadership
• Process optimization and efficiency driving
• Stakeholder communication and presentation
• Financial services product knowledge
• Problem-solving and decision-making
• Attention to detail in migrations
• Adaptability in dynamic environments
• Technical proficiency in banking systems

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and financial wellness resources
• On-site fitness facilities and wellness programs in Cebu office
• Flexible work arrangements and global mobility opportunities within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.