Vice President Digital Accessibility Oversight Reporting Lead

Location: New York, NY, United States

Job Family: Digital

About the Role

At JPMorgan Chase & Co., one of the world's leading financial services firms, we are seeking a Vice President Digital Accessibility Oversight Reporting Lead to join our Digital Accessibility Team in New York, NY. This pivotal role within the Digital category will drive the oversight and reporting functions for our enterprise-wide accessibility initiatives, ensuring that our digital products and services are inclusive and compliant with global standards. As a key contributor to JPMC's commitment to accessibility, you will help shape the future of how millions of customers interact with our banking platforms, from mobile apps to online portals, while navigating the complex regulatory landscape of the financial industry. In this leadership position, you will oversee the strategic development of accessibility programs, coordinating with technology, product, and compliance teams to embed best practices into our digital ecosystem. Your responsibilities will include generating insightful reports on accessibility metrics, identifying gaps in compliance with standards like WCAG 2.2 and Section 508, and recommending remediation strategies that align with JPMC's risk management framework. You will play a crucial role in fostering a culture of inclusivity, supporting diverse user needs in a high-stakes financial environment where accessibility directly impacts customer trust and regulatory adherence. The ideal candidate thrives in a dynamic, collaborative setting and brings a passion for leveraging technology to promote equity. By joining JPMC, you will have the opportunity to influence digital innovation on a global scale, contributing to initiatives that serve over 60 million customers. This role offers exposure to cutting-edge fintech projects and the chance to advance your career in a firm renowned for its leadership in sustainable and responsible banking practices.

Key Responsibilities

• Lead the development and execution of the Digital Accessibility Oversight Program, ensuring alignment with JPMC's enterprise-wide compliance goals
• Oversee the creation of comprehensive accessibility reports for senior leadership and regulatory bodies, highlighting progress, risks, and remediation efforts
• Collaborate with cross-functional teams including product, engineering, and legal to integrate accessibility into digital product lifecycles
• Conduct regular audits and assessments of JPMC's digital platforms, websites, and mobile applications to maintain WCAG compliance
• Develop and maintain key performance indicators (KPIs) for accessibility metrics, providing actionable insights to drive continuous improvement
• Manage stakeholder communications, including training programs and awareness initiatives to foster an inclusive digital culture at JPMC
• Identify and mitigate accessibility risks in new digital initiatives, ensuring adherence to financial services regulations
• Lead process optimization efforts to streamline reporting workflows and enhance oversight efficiency across global teams
• Stay abreast of evolving accessibility laws and industry best practices, advising on their impact to JPMC's operations

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
• 7+ years of experience in digital accessibility, compliance, or program management within the financial services industry
• In-depth knowledge of WCAG 2.1/2.2 guidelines, ADA, Section 508, and other relevant accessibility standards
• Proven experience leading cross-functional teams in oversight and reporting for digital initiatives
• Strong understanding of regulatory requirements in financial services, including those from FINRA, SEC, and global accessibility mandates
• Experience with accessibility auditing tools and processes in large-scale enterprise environments

Preferred Qualifications

• Master's degree in a relevant field or certifications such as CPACC, WAS, or CSSGB
• Prior experience at a major financial institution like JP Morgan Chase or similar
• Familiarity with agile methodologies and digital transformation projects in banking
• Knowledge of AI-driven accessibility tools and emerging technologies in fintech

Required Skills

• Expertise in WCAG and accessibility standards
• Proficiency in auditing tools like WAVE, Axe, or JAWS
• Strong project management and leadership abilities
• Excellent analytical and problem-solving skills
• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI)
• Knowledge of HTML, CSS, and JavaScript for accessibility testing
• Effective communication and presentation skills
• Regulatory compliance acumen in financial services
• Cross-functional collaboration and stakeholder management
• Agile and Scrum methodologies
• Risk assessment and mitigation techniques
• Report writing and executive summarization
• Familiarity with VPAT and ACR documentation
• Adaptability to fast-paced environments
• Attention to detail and commitment to inclusivity

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMC's internal training and tuition reimbursement programs
• Employee wellness programs with gym memberships and mental health support
• Flexible work arrangements including hybrid options in New York
• Stock purchase plan and employee stock ownership opportunities

JP Morgan Chase is an equal opportunity employer.