Vice President Experience Design

Location: Chicago, IL, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of redefining the future of financial services through innovative digital experiences. As Vice President of Experience Design in our Chicago office, you will lead the strategic vision for user-centered design across our consumer and commercial banking products. This role is pivotal in creating seamless, inclusive, and secure experiences that empower millions of customers to manage their finances effortlessly. Reporting to the Head of Digital Product Design, you will drive initiatives that blend cutting-edge design with robust financial technology, ensuring our platforms stand out in a competitive landscape dominated by fintech disruptors. Your leadership will focus on fostering innovation while adhering to the stringent regulatory environment of the banking industry. You will collaborate closely with cross-functional teams—including product, engineering, compliance, and data analytics—to translate complex financial needs into intuitive user interfaces. From enhancing mobile banking apps for everyday transactions to designing sophisticated wealth management tools, your work will directly impact customer satisfaction and loyalty. Emphasizing inclusivity, you will ensure designs accommodate diverse users, including those with disabilities, aligning with JPMorgan Chase's commitment to accessibility and equity in financial services. This position offers the opportunity to shape the user experience strategy at one of the world's largest financial institutions, with exposure to global projects and emerging technologies like AI-driven personalization. If you are passionate about leveraging design to solve real-world financial challenges and thrive in a dynamic, collaborative environment, join us in Chicago to help build the next generation of banking experiences that are not only user-friendly but transformative.

Key Responsibilities

• Lead the development and execution of design strategy for JP Morgan Chase's digital banking products, ensuring alignment with business goals and user needs
• Collaborate with product managers, engineers, and stakeholders to create innovative, user-centered experiences for retail and commercial banking platforms
• Conduct user research and usability testing to inform inclusive design decisions, focusing on diverse customer segments in the financial services sector
• Oversee the design of intuitive interfaces for mobile and web applications, emphasizing security and compliance with financial industry standards
• Mentor and guide a team of UX designers, fostering a culture of creativity and continuous improvement
• Integrate emerging technologies like AI and machine learning into user experiences to enhance personalization in wealth management tools
• Champion accessibility and equity in all design initiatives, ensuring products meet regulatory requirements and serve underserved populations
• Present design strategies and prototypes to senior leadership, advocating for user experience as a key differentiator in competitive financial markets
• Monitor industry trends and competitor analyses to keep JP Morgan Chase's offerings at the forefront of digital innovation

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field; Master's degree preferred
• 8+ years of experience in UX/UI design, with at least 3 years in a leadership role within the financial services industry
• Proven track record of leading design strategy for digital products in banking or fintech environments
• Strong portfolio demonstrating innovative, inclusive design solutions for complex user experiences
• Experience with agile methodologies and cross-functional collaboration in large-scale organizations
• Deep understanding of accessibility standards (e.g., WCAG) and inclusive design principles

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase or similar
• Advanced knowledge of financial regulations (e.g., GDPR, CCPA) impacting user experience design
• Certification in UX research or design thinking from recognized institutions
• Familiarity with AI-driven personalization in financial products
• Previous leadership of global design teams in a multicultural setting

Required Skills

• Expertise in UX design tools like Figma, Sketch, and Adobe XD
• Proficiency in user research methods including interviews, surveys, and A/B testing
• Strong visual design skills with knowledge of typography, color theory, and layout principles
• Experience with prototyping tools such as InVision or Framer
• Understanding of front-end technologies like HTML, CSS, and JavaScript
• Leadership and team management abilities
• Excellent communication and presentation skills for stakeholder engagement
• Analytical mindset for interpreting user data and metrics
• Knowledge of financial services UX challenges, such as secure transaction flows
• Agile and scrum framework familiarity
• Inclusive design practices and empathy mapping
• Project management skills for overseeing design sprints
• Creative problem-solving in high-stakes environments
• Familiarity with data visualization for financial dashboards

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's internal training programs
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements, including hybrid options in Chicago
• Access to on-site fitness centers and wellness programs at JP Morgan Chase facilities

JP Morgan Chase is an equal opportunity employer.