Vice President Experience Design

Location: Chicago, IL, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of reimagining financial services through innovative digital experiences that empower millions of customers worldwide. As Vice President of Experience Design in our Chicago office, you will lead the strategic direction for user experience across our product portfolio, focusing on creating intuitive, inclusive, and secure interfaces for retail banking, wealth management, and payment solutions. Reporting to the Head of Design, you will drive design initiatives that not only meet the evolving needs of our diverse user base but also adhere to stringent financial regulations, ensuring trust and reliability in every interaction. This role is pivotal in enhancing customer loyalty and operational efficiency within one of the world's largest financial institutions. Your responsibilities will span the full design lifecycle, from ideation and research to prototyping and iteration, collaborating closely with product, engineering, and compliance teams. You will mentor a talented group of designers, fostering a culture of innovation while integrating feedback from real-world financial scenarios, such as mobile check deposits or investment portfolio tracking. By leveraging design thinking and data-driven insights, you will craft experiences that simplify complex financial decisions, promote financial inclusion, and differentiate Chase in a competitive market. This position offers the opportunity to influence high-impact projects that reach global audiences and contribute to Chase's commitment to responsible banking. We seek a visionary leader passionate about the intersection of design and finance, with a proven ability to translate user empathy into business value. Join us in Chicago, a hub for our Midwest operations, and be part of a collaborative environment that values creativity, diversity, and excellence. At JP Morgan Chase, your work will help shape the future of how people interact with their finances, making a meaningful difference in lives and communities.

Key Responsibilities

• Lead the development and execution of experience design strategies for JP Morgan Chase's digital products, ensuring alignment with business goals and user needs
• Collaborate with product managers, engineers, and stakeholders to create inclusive, accessible, and innovative user interfaces for banking and investment platforms
• Conduct user research, including interviews, usability testing, and journey mapping, to inform design decisions in the financial services context
• Oversee a team of designers, mentoring them on best practices for creating secure, compliant experiences that meet regulatory standards
• Drive the integration of emerging technologies like AI and machine learning to enhance personalized financial experiences
• Partner with global teams to ensure consistent design principles across Chase's retail, commercial, and corporate banking offerings
• Analyze user feedback and performance metrics to iterate on designs, improving customer satisfaction and adoption rates
• Champion diversity and inclusion in design processes, creating experiences that serve underserved communities in the financial sector
• Present design strategies and prototypes to senior leadership, translating complex financial concepts into intuitive user flows

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field; Master's degree preferred
• 8+ years of experience in UX/UI design, with at least 3 years in a leadership role within financial services or fintech
• Proven track record of leading cross-functional teams to deliver user-centered design solutions for complex digital products
• Strong understanding of financial industry regulations, such as GDPR, PCI-DSS, and accessibility standards (e.g., WCAG)
• Experience with design thinking methodologies and agile development processes in a fast-paced environment
• Portfolio demonstrating innovative design strategies that enhance user engagement and drive business outcomes in banking or investment platforms

Preferred Qualifications

• Advanced knowledge of financial products like mobile banking apps, wealth management tools, or payment systems
• Experience working in a global financial institution with diverse user bases across retail and commercial banking
• Certification in UX research or service design (e.g., Nielsen Norman Group or IDEO methodologies)
• Familiarity with AI-driven personalization in financial experiences

Required Skills

• Expertise in UX design tools like Figma, Sketch, or Adobe XD
• Proficiency in user research methods and tools (e.g., UserTesting, Qualtrics)
• Strong knowledge of interaction design principles and prototyping (e.g., Framer, InVision)
• Experience with accessibility guidelines and inclusive design practices
• Understanding of financial data visualization and information architecture
• Leadership and team management skills
• Excellent communication and stakeholder influence abilities
• Agile and scrum methodologies
• Analytical skills for interpreting user metrics and A/B testing
• Creative problem-solving in high-stakes financial environments
• Familiarity with HTML/CSS and basic JavaScript for design handoff
• Knowledge of security and privacy considerations in digital finance
• Cross-cultural collaboration skills for global teams
• Strategic thinking for aligning design with business KPIs

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance with low employee premiums
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources tailored to banking professionals
• Flexible work arrangements, including hybrid options in Chicago
• On-site fitness centers, wellness programs, and commuter benefits

JP Morgan Chase is an equal opportunity employer.