Vice President Experience Research, Machine Learning

Location: Brooklyn, NY, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services industry through innovative technology and user-centric design. As Vice President of Experience Research, Machine Learning, you will lead a dynamic team in Brooklyn, NY, to pioneer ML-driven approaches that elevate user experience within our operations. This role sits at the intersection of artificial intelligence and human-centered design, focusing on optimizing workflows for bankers, clients, and internal teams in a secure, compliant environment. You will drive projects that leverage machine learning to analyze user interactions across our digital platforms, uncovering insights that enhance efficiency and satisfaction in areas like risk management, transaction services, and customer engagement. In this pivotal position within the User Experience Design category, your leadership will shape how JP Morgan Chase harnesses data to create intuitive, predictive experiences tailored to the complexities of global finance. Responsibilities include spearheading the research and deployment of ML models that predict user behaviors, automate routine tasks, and personalize operational interfaces, all while adhering to stringent regulatory standards. You will collaborate closely with product managers, engineers, and compliance experts to ensure that our AI initiatives not only innovate but also uphold the trust and security that define JP Morgan's reputation. This is an opportunity to influence the future of fintech by bridging cutting-edge technology with practical, user-focused outcomes. Joining JP Morgan Chase means becoming part of a world-class organization committed to excellence and inclusion. We offer a supportive culture that values diverse perspectives and provides the tools for professional growth in a rapidly evolving industry. If you are passionate about using machine learning to redefine user experiences in finance, this role offers the platform to make a lasting impact on one of the world's leading financial institutions.

Key Responsibilities

• Lead the development and implementation of machine learning models to enhance user experience research within JP Morgan Chase's operations teams
• Collaborate with UX designers, data scientists, and operations leaders to identify pain points and design AI-powered solutions for financial workflows
• Conduct user research studies leveraging ML techniques to analyze behavioral data from banking platforms and predict user needs
• Oversee the integration of ML-driven insights into operational processes, ensuring seamless user experiences in areas like transaction processing and customer support
• Mentor junior researchers and engineers on best practices for ML in UX, fostering innovation in the financial services sector
• Evaluate and mitigate risks associated with ML models, including compliance with regulatory requirements in finance
• Present research findings and ML project outcomes to senior executives, driving strategic decisions on user-centric operations
• Stay abreast of emerging ML trends and apply them to optimize user interactions in JP Morgan's digital banking ecosystem
• Manage project timelines, budgets, and resources for multiple ML initiatives focused on experience research

Required Qualifications

• Bachelor's degree in Computer Science, Data Science, Human-Computer Interaction, or a related field; advanced degree preferred
• 5+ years of experience in machine learning, with a focus on user experience research or AI-driven design in a tech or financial environment
• Proven track record leading cross-functional teams on ML projects that impact user interfaces and operational efficiency
• Strong understanding of financial services regulations and data privacy standards such as GDPR and CCPA
• Experience with agile methodologies and delivering ML models in production environments
• Excellent communication skills to present complex technical concepts to non-technical stakeholders in banking operations

Preferred Qualifications

• Master's or PhD in Machine Learning, AI, or UX Research
• Prior experience at a major financial institution like JP Morgan Chase, working on fintech innovations
• Familiarity with ethical AI practices and bias mitigation in user experience models
• Certifications in AWS, Azure, or Google Cloud for ML deployments

Required Skills

• Machine Learning frameworks (TensorFlow, PyTorch, Scikit-learn)
• Python and R programming for data analysis and model building
• User Experience Research methodologies (usability testing, A/B testing)
• Natural Language Processing (NLP) for sentiment analysis in financial user data
• Data visualization tools (Tableau, Power BI) for presenting UX insights
• Agile project management and cross-functional collaboration
• Knowledge of financial data structures and APIs in banking systems
• Ethical AI and bias detection techniques
• SQL and big data tools (Hadoop, Spark) for handling large-scale user datasets
• Leadership and stakeholder management in high-stakes environments
• Problem-solving for operational challenges in fintech
• Communication skills for technical and business audiences
• Familiarity with cloud platforms (AWS, GCP) for ML deployment
• UX design principles applied to AI interfaces
• Regulatory compliance awareness in financial services

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan's financial success
• Comprehensive health, dental, and vision insurance with low employee premiums
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and access to financial wellness resources
• Hybrid work model with flexibility for Brooklyn, NY location and wellness stipends
• On-site fitness centers, childcare support, and community volunteer programs

JP Morgan Chase is an equal opportunity employer.