Vice President Lounge Product Strategy and Network Partnerships

Location: New York, NY, United States

Job Family: Marketing Strategy

About the Role

At JPMorgan Chase, we are at the forefront of redefining the future of financial services, delivering innovative solutions that empower our clients to achieve their goals. As a Vice President in Sapphire Lounge Product Strategy and Network Partnerships, you will lead the strategic vision for our premium lounge offerings, enhancing the travel experience for Chase Sapphire credit cardholders. This role is pivotal in driving customer loyalty and incremental value through world-class lounge access and partnerships, positioning JPMorgan Chase as a leader in premium banking services. Based in our dynamic New York office, you will collaborate with elite teams to shape product strategies that align with our commitment to excellence in the competitive financial landscape. Your primary focus will be on crafting and implementing lounge product strategies that integrate seamlessly with our Chase Sapphire portfolio, ensuring they deliver exceptional value and differentiation. You will manage key external partnerships, such as with global lounge networks, to expand access, maintain high service standards, and explore innovative enhancements like exclusive events or personalized amenities. By leveraging customer insights and market intelligence, you will identify growth opportunities, optimize network performance, and ensure all initiatives comply with JPMorgan Chase's rigorous standards for security, privacy, and consumer protection. This involves close coordination with marketing, product development, and legal teams to bring strategies to life. Success in this role demands a blend of strategic foresight, partnership acumen, and a passion for customer-centric innovation within the fast-paced financial services industry. You will analyze utilization data, negotiate contracts for mutual benefit, and present compelling business cases to senior executives, contributing to the overall growth of our consumer banking division. Joining JPMorgan Chase means being part of a global powerhouse where your expertise will directly impact millions of customers, fostering long-term relationships through superior travel benefits and strategic alliances.

Key Responsibilities

• Develop and execute the overall strategy for Sapphire Lounge products to enhance value for Chase credit card customers, focusing on premium travel benefits
• Manage and optimize partnerships with external network providers to ensure seamless lounge access, quality standards, and innovative enhancements
• Collaborate with cross-functional teams including marketing, product, and operations to integrate lounge benefits into broader credit card propositions
• Analyze customer data and market trends to identify opportunities for lounge network expansion and product improvements
• Lead negotiations and contract management with partners to drive cost efficiencies and mutual growth objectives
• Monitor performance metrics such as customer utilization rates, satisfaction scores, and ROI to refine strategies
• Drive innovation in lounge experiences, incorporating feedback from Chase Sapphire customers to deliver personalized and differentiated services
• Ensure compliance with JPMorgan Chase policies and financial regulations in all partnership activities
• Present strategic recommendations to senior leadership on lounge product roadmap and partnership opportunities

Required Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field; MBA or advanced degree preferred
• 8+ years of experience in product strategy, partnership management, or marketing within the financial services industry
• Proven track record in developing and executing strategies for premium customer experiences, such as loyalty programs or travel benefits
• Strong understanding of credit card products, customer value propositions, and competitive landscape in the payments and banking sector
• Experience managing external partnerships with vendors or service providers in the travel or hospitality industry
• Excellent analytical skills with proficiency in data-driven decision making using tools like Excel or Tableau

Preferred Qualifications

• Experience in the airline or lounge network industry, including partnerships with entities like Priority Pass or airport operators
• Knowledge of regulatory requirements in financial services, particularly around consumer protection and data privacy (e.g., GDPR, CCPA)
• Prior leadership role in a global financial institution, with exposure to cross-functional teams in marketing and operations
• Familiarity with digital transformation in customer experience, including app integrations and personalized offerings

Required Skills

• Strategic planning and execution
• Partnership negotiation and management
• Data analysis and market research
• Customer experience design
• Financial modeling and ROI assessment
• Cross-functional collaboration
• Project management
• Regulatory compliance knowledge
• Presentation and communication skills
• Problem-solving and innovation
• Proficiency in Microsoft Office Suite and analytics tools
• Understanding of travel industry dynamics
• Leadership and team influence
• Risk assessment in partnerships
• Digital product integration

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans
• 401(k) Savings Plan with company match up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships, mental health support, and fitness reimbursements
• Flexible work arrangements, including hybrid options in New York, NY
• Access to exclusive employee perks, such as travel discounts and cultural event tickets

JP Morgan Chase is an equal opportunity employer.