Vice President - Native Mobile Accessibility Specialist

Location: New York, NY, United States

Job Family: Digital

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. We are seeking a Vice President - Native Mobile Accessibility Specialist to join our Digital Accessibility team in New York, NY. In this critical role, you will drive the accessibility of our native mobile applications, ensuring that innovative banking solutions are inclusive for all users, including those with disabilities. As a key contributor to our Digital category, you will help uphold our commitment to regulatory compliance and exceptional user experiences in the competitive financial services landscape. Your primary focus will be on leading accessibility efforts for iOS and Android platforms, conducting audits, and implementing WCAG-compliant features that align with JPMorgan's high standards for security and usability. You will collaborate closely with cross-functional teams to embed accessibility into the development lifecycle of mobile apps that handle sensitive financial transactions, from account management to investment tools. By identifying barriers and recommending solutions, you will enhance the digital experience for millions of diverse customers, contributing to our mission of empowering economic growth through accessible technology. This position offers the opportunity to work in a dynamic environment at the forefront of fintech innovation, with exposure to cutting-edge tools and regulatory frameworks specific to the banking industry. If you are passionate about making financial services accessible and have a proven track record in mobile accessibility, join us to shape the future of inclusive digital banking at JPMorgan Chase.

Key Responsibilities

• Lead accessibility assessments for native mobile applications across iOS and Android platforms to ensure compliance with global standards
• Collaborate with UX/UI designers, developers, and product managers to integrate accessibility features into JPMorgan Chase's banking apps
• Conduct thorough audits and testing using automated and manual tools to identify and resolve accessibility barriers
• Provide expert guidance on WCAG conformance and remediation strategies tailored to financial services user needs
• Develop and maintain accessibility documentation, training materials, and best practices for the Digital Accessibility team
• Monitor regulatory changes in accessibility laws (e.g., ADA, Section 508) and advise on their impact to JPMorgan's mobile ecosystem
• Partner with compliance and legal teams to mitigate risks in digital product accessibility for diverse customer bases
• Mentor junior team members and foster an inclusive culture focused on accessible financial technology
• Analyze user feedback and accessibility metrics to drive continuous improvements in mobile app experiences

Required Qualifications

• Bachelor's degree in Computer Science, Human-Computer Interaction, or a related field
• 5+ years of experience in digital accessibility, with a focus on native mobile applications (iOS and Android)
• In-depth knowledge of WCAG 2.1/2.2 guidelines and their application to mobile platforms
• Proficiency in accessibility testing tools such as Axe, WAVE, or VoiceOver/TalkBack
• Experience conducting accessibility audits and remediation for financial services applications
• Strong understanding of regulatory requirements like Section 508 and ADA in the context of banking apps
• Demonstrated ability to collaborate with cross-functional teams in a large-scale financial institution

Preferred Qualifications

• Master's degree in Accessibility, UX Design, or related discipline
• Experience with JPMorgan Chase's digital platforms or similar enterprise financial systems
• Certification in Web Accessibility (CPACC, WAS, or equivalent)
• Background in agile development environments within the fintech sector
• Familiarity with mobile security standards and their intersection with accessibility in banking

Required Skills

• Expertise in iOS Accessibility APIs (VoiceOver, Dynamic Type)
• Proficiency in Android Accessibility Services (TalkBack, Accessibility Scanner)
• Knowledge of Swift and Kotlin for accessibility implementation
• Experience with automated testing frameworks like Appium or Espresso
• Strong analytical skills for auditing complex mobile interfaces
• Excellent communication skills for stakeholder collaboration
• Understanding of financial data privacy (e.g., GDPR, CCPA) in accessible designs
• Project management abilities in agile sprints
• Problem-solving expertise in resolving cross-platform accessibility issues
• Familiarity with ARIA attributes adapted for mobile contexts
• Attention to detail in user experience for visually impaired users
• Team leadership and mentoring capabilities
• Adaptability to evolving tech standards in fintech
• Research skills for staying current with accessibility innovations

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities with tuition reimbursement
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at NYC offices
• Flexible hybrid work arrangements supporting work-life balance

JP Morgan Chase is an equal opportunity employer.