Vice President, Payment Product Operations and Controls Lead

Location: Columbus, OH, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong focus on innovation in payments and treasury solutions. As Vice President, Payment Product Operations and Controls Lead, you will play a pivotal role in overseeing the general management of conflicts, customer experience, and operational efficiencies within our Payments Product group. Based in Columbus, OH, this position reports to senior leadership in Product Management and involves collaborating with technology, compliance, and business teams to ensure seamless, secure, and efficient payment operations. You will drive strategic initiatives that enhance our competitive edge in the financial services industry, supporting everything from domestic ACH transfers to international wire payments. In this role, you will lead efforts to identify and mitigate operational risks, implement controls that align with JP Morgan Chase's rigorous standards, and optimize processes to deliver superior customer experiences. This includes analyzing transaction data to uncover inefficiencies, spearheading automation projects using cutting-edge tools, and ensuring compliance with evolving regulations like those from the Federal Reserve and payment networks. Your work will directly impact the reliability of our payment platforms, which handle trillions in volume annually, fostering trust among our corporate and institutional clients worldwide. We seek a strategic leader passionate about operational excellence in a dynamic environment. Joining JP Morgan Chase means contributing to a firm renowned for its stability and innovation, with opportunities to grow your career in one of the world's most influential financial institutions. This position offers a chance to influence the future of payments while benefiting from our collaborative culture and comprehensive support for professional development.

Key Responsibilities

• Oversee the management of conflicts of interest, ensuring compliance with internal policies and regulatory standards in payment product operations
• Lead initiatives to enhance customer experience by optimizing payment processing workflows and resolving operational bottlenecks
• Drive operational efficiencies through process automation, data analytics, and technology integration within JP Morgan Chase's payment ecosystem
• Develop and implement robust controls to mitigate risks in payment products, including fraud detection and transaction monitoring
• Collaborate with cross-functional teams, including product, technology, and compliance, to align operations with business objectives
• Monitor key performance indicators (KPIs) for payment operations and report on metrics to senior leadership
• Identify and resolve issues impacting payment reliability, scalability, and customer satisfaction
• Support the rollout of new payment products by establishing operational frameworks and training programs
• Conduct regular audits and assessments to ensure adherence to JP Morgan Chase's risk management standards

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field; advanced degree (MBA or equivalent) preferred
• 8+ years of experience in payment operations, product management, or financial services operations
• Proven track record in managing operational controls, risk mitigation, and compliance in a banking environment
• Experience leading cross-functional teams in high-volume transaction processing and customer-facing operations
• Strong understanding of regulatory requirements such as PCI DSS, AML, and payment network rules (e.g., Visa, Mastercard)
• Demonstrated ability to drive operational efficiencies and implement process improvements in a large-scale financial institution

Preferred Qualifications

• Experience in digital payments, real-time payments, or treasury services at a major bank like JP Morgan Chase
• Certification in project management (PMP) or operational risk (e.g., CRISC)
• Prior leadership role in a global payments organization with exposure to international regulations
• Familiarity with agile methodologies and tools for product lifecycle management

Required Skills

• Expertise in payment processing systems and technologies (e.g., SWIFT, ACH, RTP)
• Strong knowledge of financial regulations and compliance frameworks
• Proficiency in data analytics tools (e.g., SQL, Tableau, Excel)
• Project management and process optimization skills
• Leadership and team management abilities
• Excellent communication and stakeholder engagement skills
• Risk assessment and control implementation expertise
• Customer-centric problem-solving approach
• Agile and Lean methodologies for operational improvements
• Familiarity with cybersecurity principles in payments
• Strategic thinking for business alignment
• Attention to detail in high-stakes environments
• Adaptability to fast-paced financial services landscape

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus facilities
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.