Vice President, Product Delivery Manager - Content Platforms

Location: New York, NY, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are at the forefront of redefining the digital experience for our clients in the financial services industry. As a Vice President, Product Delivery Manager - Content Platforms, you will play a pivotal role in leading the development and optimization of our email, web, and mobile app platforms that deliver high-impact editorial and marketing content. Based in our dynamic New York, NY office, you will drive initiatives that enhance client engagement, support wealth management strategies, and ensure seamless delivery of personalized financial insights to millions of users. This position within the Product Portfolio & Delivery category offers the opportunity to innovate in a fast-paced environment where technology meets finance, contributing to JP Morgan Chase's mission of empowering clients to achieve their financial goals. In this leadership role, you will collaborate closely with multidisciplinary teams including engineers, designers, marketers, and compliance experts to build robust, scalable platforms. Your responsibilities will span from defining product visions aligned with business objectives to executing agile delivery processes that prioritize security and regulatory adherence—critical in the banking sector. You will leverage data-driven insights to refine content personalization features, such as tailored investment newsletters or mobile alerts on market trends, ensuring our platforms not only meet but exceed the expectations of sophisticated clients like institutional investors and high-net-worth individuals. By fostering a culture of continuous improvement, you will help position JP Morgan Chase as a leader in digital financial services. We seek a strategic thinker with a passion for technology and finance, capable of navigating complex stakeholder dynamics while delivering measurable results. This role demands a blend of technical acumen and business savvy to tackle challenges like integrating AI for content recommendations or optimizing platforms for global accessibility. Joining JP Morgan Chase means becoming part of a world-class team that values innovation, integrity, and inclusion, with ample opportunities for career growth in one of the most influential financial institutions globally.

Key Responsibilities

• Lead the end-to-end product delivery for email, web, and mobile app platforms that deliver editorial and marketing content to JP Morgan Chase clients and internal stakeholders
• Collaborate with design, engineering, and content teams to define product roadmaps and prioritize features that enhance user engagement in a financial services context
• Ensure platforms comply with regulatory requirements, including secure handling of sensitive financial data and adherence to banking industry standards
• Manage agile sprints, track progress using tools like Jira, and mitigate risks to deliver high-quality, scalable solutions on time
• Gather and analyze user feedback from diverse audiences, such as high-net-worth clients and institutional investors, to iterate on platform functionality
• Partner with marketing and editorial teams to integrate personalized content strategies that drive client retention and business growth
• Oversee budgeting, resource allocation, and vendor management for platform development projects
• Monitor platform performance metrics, such as engagement rates and load times, to optimize for a seamless user experience in mobile and web environments
• Foster innovation by exploring emerging technologies like AI-driven content personalization for financial advisory services

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
• 7+ years of experience in product management, delivery, or development within digital platforms, preferably in financial services
• Proven track record of leading cross-functional teams in delivering content-driven platforms such as email, web, or mobile applications
• Strong understanding of agile methodologies and product lifecycle management
• Experience with content management systems (CMS) and digital marketing tools in a regulated industry like banking
• Excellent communication skills with the ability to collaborate with stakeholders at all levels

Preferred Qualifications

• MBA or advanced degree in a relevant field
• Experience in the financial services sector, particularly with editorial or marketing content for client-facing platforms
• Familiarity with compliance standards such as FINRA, SEC regulations, and data privacy laws (e.g., GDPR, CCPA)
• Prior work at a large financial institution like JP Morgan Chase or similar
• Certification in product management (e.g., PMP, CSM) or digital marketing

Required Skills

• Product management and delivery expertise
• Agile and Scrum methodologies
• Content management systems (e.g., Adobe Experience Manager, Sitecore)
• Digital platform development (web, email, mobile apps)
• Stakeholder management and cross-functional collaboration
• Regulatory compliance in financial services
• Data analytics and user experience (UX) design principles
• Project management tools (e.g., Jira, Confluence)
• Marketing automation tools (e.g., Marketo, Salesforce Marketing Cloud)
• Problem-solving and risk management
• Communication and presentation skills
• Knowledge of financial industry trends
• Technical aptitude for API integrations and cloud services (e.g., AWS)
• Leadership and team motivation
• Analytical thinking for performance metrics

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, such as tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase offices
• Flexible work arrangements, including hybrid options in New York, NY

JP Morgan Chase is an equal opportunity employer.