Vice President Product Delivery - User Acceptance Testing

Location: New York, NY, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. We are seeking an innovative Vice President Product Delivery - User Acceptance Testing Lead with proven people leadership skills to join our dynamic team in New York, NY. In this critical role within the Product Portfolio & Delivery category, you will spearhead user acceptance testing initiatives for our cutting-edge financial products, ensuring they meet the highest standards of quality, compliance, and user satisfaction in a highly regulated industry. As the UAT Lead, you will oversee end-to-end testing processes for complex banking applications, collaborating closely with product owners, developers, and business stakeholders to validate functionality and mitigate risks. Your leadership will drive the team in executing test plans, identifying defects, and facilitating seamless product releases that support JP Morgan Chase's commitment to innovation and client trust. You will leverage your expertise in financial services regulations to ensure all testing aligns with standards like SOX and SEC guidelines, while fostering a culture of continuous improvement in our agile delivery environment. This position offers the opportunity to make a tangible impact on our global operations, working on high-profile projects that power everything from digital banking platforms to capital markets solutions. With JP Morgan Chase's emphasis on professional growth, you will have access to world-class resources and mentorship to advance your career in product delivery. If you thrive in a collaborative, fast-paced setting and are passionate about delivering flawless financial experiences, join us to shape the future of banking at one of the world's most respected institutions.

Key Responsibilities

• Lead and mentor a team of UAT analysts to ensure high-quality testing of financial products and services
• Develop and execute comprehensive UAT strategies aligned with JP Morgan Chase's product delivery lifecycle
• Collaborate with product managers and development teams to define acceptance criteria for new features
• Oversee the identification, documentation, and resolution of defects in banking applications
• Ensure compliance with financial regulations and internal audit standards during testing phases
• Facilitate stakeholder reviews and sign-offs for UAT completion in agile sprints
• Analyze testing metrics and report on quality trends to senior leadership
• Drive continuous improvement in UAT processes, including tool adoption and best practices
• Manage resource allocation and timelines for UAT across multiple product portfolios
• Support risk assessment and mitigation strategies for product releases in the financial services domain

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• 8+ years of experience in user acceptance testing (UAT) within the financial services industry
• Proven leadership experience managing UAT teams of 5+ members in a fast-paced environment
• Strong understanding of regulatory compliance standards such as SOX, GDPR, and SEC requirements
• Experience with agile methodologies and tools like Jira, Confluence, and TestRail
• Demonstrated ability to collaborate with cross-functional teams including product owners, developers, and stakeholders
• Excellent communication skills with the ability to present testing outcomes to senior executives

Preferred Qualifications

• Master's degree in a relevant field or certifications like ISTQB Advanced Test Manager
• Prior experience in banking or capital markets product delivery at a large financial institution
• Knowledge of JP Morgan Chase's internal tools and processes for risk management and testing
• Experience leading UAT for high-stakes financial applications involving trading or payments
• Familiarity with automation testing frameworks integrated with UAT processes

Required Skills

• User Acceptance Testing (UAT) methodologies and best practices
• Agile and Scrum frameworks
• Defect tracking and management tools (e.g., Jira, HP ALM)
• Regulatory compliance in financial services (SOX, GDPR)
• Leadership and team management
• Stakeholder communication and presentation skills
• Risk assessment and mitigation
• SQL and database querying for test data validation
• Financial product knowledge (e.g., trading systems, payments)
• Problem-solving and analytical thinking
• Project management principles
• Automation scripting (e.g., Selenium, Python basics)
• Cross-functional collaboration
• Attention to detail and quality assurance
• Adaptability in a dynamic banking environment

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at New York locations
• Flexible work arrangements including hybrid options for eligible roles

JP Morgan Chase is an equal opportunity employer.