Vice President - Product Manager - Home Lending Transformation

Location: Plano, TX, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of transforming the home lending experience for millions of customers through innovative digital solutions. As a Vice President - Product Manager in Home Lending Transformation, you will play a pivotal role in shaping the future of our mortgage products. Based in our state-of-the-art Plano, TX office, you will lead initiatives to streamline loan origination, enhance customer engagement, and drive operational excellence within Chase's Home Lending division. This position requires a strategic thinker with deep expertise in financial services, passionate about leveraging technology to deliver seamless, compliant, and customer-centric lending experiences. In this role, you will own the product lifecycle from ideation to launch, collaborating closely with engineering, design, compliance, and sales teams to build and iterate on transformative features. You will analyze complex data sets to inform decisions, ensure alignment with regulatory frameworks like those from the Consumer Financial Protection Bureau (CFPB), and measure success against key metrics such as application completion rates and time-to-close. Your work will directly impact JP Morgan Chase's position as a leader in the $10 trillion U.S. mortgage market, contributing to our commitment to financial inclusion and innovation. We seek a detail-oriented leader with a proven track record in product management within the banking sector. If you thrive in a fast-paced environment, excel at balancing business needs with technical feasibility, and are excited about redefining home lending at one of the world's largest financial institutions, join our Chase Product team to make a lasting difference.

Key Responsibilities

• Lead the end-to-end product strategy for home lending transformation initiatives at Chase, focusing on enhancing customer experience and operational efficiency
• Collaborate with cross-functional teams including technology, operations, and compliance to define product roadmaps and prioritize features
• Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for innovation in mortgage products
• Drive agile product development cycles, conducting sprint planning, user story creation, and backlog grooming
• Ensure products meet regulatory standards such as those from CFPB and ensure data privacy in lending processes
• Measure product performance using KPIs like customer acquisition, conversion rates, and loan processing times
• Partner with senior leadership to align product initiatives with JP Morgan Chase's broader Home Lending business goals
• Mentor junior product managers and foster a culture of continuous improvement within the team
• Conduct user research and testing to refine digital lending tools and interfaces

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field; MBA or advanced degree preferred
• 7+ years of experience in product management, preferably in financial services or home lending
• Proven track record of leading transformation initiatives in digital banking or lending products
• Strong understanding of mortgage lending processes, regulatory requirements, and customer experience in the financial industry
• Experience with agile methodologies and cross-functional team leadership
• Demonstrated ability to manage complex projects with multiple stakeholders in a large-scale organization

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase
• Knowledge of home lending technologies such as loan origination systems and digital platforms
• Prior involvement in regulatory compliance projects within the banking sector
• Certification in product management (e.g., Certified Scrum Product Owner)

Required Skills

• Product roadmap development
• Agile and Scrum methodologies
• Stakeholder management
• Data analysis and KPI tracking
• Customer journey mapping
• Regulatory knowledge in financial services
• Loan origination and mortgage processes
• Digital transformation strategies
• Cross-functional collaboration
• Problem-solving and decision-making
• Communication and presentation skills
• Project management tools (e.g., Jira, Confluence)
• User experience (UX) design principles
• Risk assessment in banking
• Innovation and creative thinking

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase locations
• Flexible work arrangements, including hybrid options in Plano, TX

JP Morgan Chase is an equal opportunity employer.