Vice President Product Manager, Small and Mid-sized Business Payments

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of reimagining financial services for small and mid-sized businesses (SMBs), empowering them with innovative digital payment solutions that streamline operations and drive growth. As a Vice President Product Manager in the Small and Mid-sized Business Payments team, you will lead the end-to-end product lifecycle for cutting-edge digital payments products designed to deliver exceptional value to our SMB customers. Based in our dynamic New York office, you will collaborate with elite teams across engineering, design, commercial banking, and compliance to shape the future of B2B payments in a rapidly evolving fintech landscape. This role offers the opportunity to influence strategic initiatives that enhance JP Morgan Chase's position as a leader in commercial banking, leveraging our global scale to create seamless, secure, and scalable payment experiences. Your primary focus will be on defining product vision and strategy, conducting in-depth market analysis to uncover SMB pain points in payments processing, and prioritizing features that integrate with popular tools like accounting software and ERP systems. You will work closely with stakeholders to build robust roadmaps, ensuring products align with regulatory standards such as PCI DSS and ACH while mitigating risks inherent in the financial services industry. By championing agile practices, you will guide cross-functional teams through ideation, development, and launch, continuously iterating based on user feedback and performance metrics to optimize adoption and revenue impact. This position is ideal for a seasoned product leader passionate about fintech innovation and SMB empowerment. At JP Morgan Chase, you will thrive in a collaborative environment that values diverse perspectives and rewards bold thinking. Join us to make a tangible difference in how millions of businesses manage their finances, contributing to our mission of enabling economic progress through technology-driven solutions.

Key Responsibilities

• Lead the end-to-end product lifecycle for digital payments products tailored to small and mid-sized businesses, from ideation to launch and iteration
• Collaborate with cross-functional teams including engineering, design, sales, and compliance to define product roadmaps and prioritize features
• Conduct market research and competitive analysis to identify opportunities for enhancing SMB payment experiences at JP Morgan Chase
• Define product vision, strategy, and requirements to deliver value-driven solutions that drive customer adoption and revenue growth
• Monitor product performance using KPIs such as transaction volume, user engagement, and customer satisfaction, and iterate based on insights
• Partner with commercial banking teams to integrate payment products into broader SMB offerings
• Ensure products comply with financial regulations and JP Morgan Chase's risk management standards
• Drive innovation in digital payments, exploring integrations with platforms like QuickBooks or ERP systems
• Mentor junior product managers and contribute to the broader product management community within JP Morgan Chase

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field; MBA or advanced degree preferred
• 7+ years of experience in product management, with a focus on digital payments or fintech products
• Proven track record of leading end-to-end product lifecycles in the financial services industry
• Deep understanding of small and mid-sized business (SMB) payment needs and market dynamics
• Experience with agile methodologies and cross-functional team leadership
• Strong analytical skills with proficiency in data-driven decision making

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase
• Knowledge of regulatory compliance in payments (e.g., PCI DSS, ACH, SWIFT)
• Prior exposure to B2B payment solutions or commercial banking products
• Familiarity with emerging technologies like blockchain or real-time payments

Required Skills

• Product lifecycle management
• Agile and Scrum methodologies
• Market research and competitive analysis
• Data analytics and KPI tracking
• Financial services regulations (e.g., PCI, AML)
• Cross-functional collaboration
• Strategic thinking and roadmap planning
• Customer empathy and user experience design
• Technical proficiency in APIs and payment gateways
• Problem-solving and decision-making
• Communication and stakeholder management
• Innovation in fintech solutions
• Risk assessment in banking products
• Project management tools (e.g., Jira, Confluence)

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers, wellness programs, and mental health support
• Flexible work arrangements, including hybrid options in New York

JP Morgan Chase is an equal opportunity employer.