Vice President - Relationship Manager - Payments

Location: Toronto, ON, Canada

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in Canada, offering innovative payment solutions that empower businesses to thrive in a digital economy. As a Vice President - Relationship Manager in our Payments Relationship Management Team, you will play a pivotal role in fostering long-term partnerships with corporate clients across Toronto and beyond. Reporting to the Head of Payments for Canada, you will leverage your expertise in financial services to deliver customized payment strategies, driving client satisfaction and business growth. This position is ideal for a seasoned professional passionate about the intersection of technology and finance, where you can contribute to JP Morgan's mission of enabling seamless global transactions. Your day-to-day will involve engaging with key decision-makers in industries such as manufacturing, retail, and technology, understanding their payment challenges, and positioning JP Morgan's robust suite of services—including real-time payments, cross-border transfers, and liquidity management tools—as the optimal solutions. You will collaborate closely with cross-functional teams to ensure seamless implementation of client strategies, while navigating the complexities of Canadian regulations like those from the Bank of Canada and anti-money laundering standards. Success in this role requires a proactive approach to identifying upsell opportunities and mitigating risks, ultimately contributing to JP Morgan's leadership in the competitive payments landscape. Joining JP Morgan Chase means becoming part of a world-class organization committed to innovation, diversity, and employee growth. We offer a dynamic work environment in the heart of Toronto's financial district, with opportunities to influence high-impact projects that shape the future of payments in Canada. If you have a proven track record in relationship management and a deep passion for financial services, this role provides the platform to advance your career while making a tangible difference for our clients.

Key Responsibilities

• Build and maintain strong relationships with corporate clients in the payments sector, serving as their primary point of contact at JP Morgan Chase
• Identify and pursue new business opportunities within the Canadian payments market to drive revenue growth
• Provide expert advice on JP Morgan's payment solutions, including wire transfers, ACH, and innovative digital payment platforms
• Collaborate with internal teams such as product, risk, and compliance to deliver tailored solutions that meet client needs
• Monitor client portfolios to ensure high satisfaction, proactively addressing issues and recommending enhancements
• Conduct market analysis and client needs assessments to align JP Morgan's offerings with evolving payment trends in Canada
• Prepare and present proposals, pitches, and reports to senior stakeholders and clients
• Ensure all activities comply with JP Morgan's risk management standards and Canadian regulatory frameworks
• Participate in industry events and networking to enhance JP Morgan's presence in the Canadian financial services landscape

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• Minimum of 7-10 years of experience in relationship management within the financial services industry, with a focus on payments or treasury services
• Proven track record in managing client relationships in the Canadian market, particularly with corporate and institutional clients
• Strong understanding of payment systems, including SWIFT, ACH, and real-time payment networks relevant to Canada
• Excellent knowledge of regulatory requirements in Canadian banking, such as those from OSFI and FINTRAC
• Fluency in English; French language proficiency is highly advantageous for Quebec-based clients
• Ability to travel as needed within Canada to meet client needs

Preferred Qualifications

• MBA or advanced degree in Finance or related discipline
• Experience working at a major global bank like JP Morgan Chase or similar institution
• Certification in treasury management (e.g., Certified Treasury Professional - CTP)
• Prior exposure to cross-border payment solutions and FX services
• Demonstrated success in revenue growth through client portfolio expansion

Required Skills

• Relationship building and client management
• Deep knowledge of payment processing and treasury services
• Sales and business development expertise
• Analytical and problem-solving abilities
• Strong communication and presentation skills
• Proficiency in financial modeling and data analysis tools (e.g., Excel, Tableau)
• Understanding of regulatory compliance in banking
• Negotiation and deal-closing techniques
• Project management for client implementations
• Technical familiarity with payment APIs and fintech integrations
• Adaptability to fast-paced financial environments
• Team collaboration across global teams
• Risk assessment and mitigation
• Market research and trend forecasting
• Bilingual capabilities in English and French

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements, including hybrid options in Toronto
• Access to on-site fitness facilities and wellness programs

JP Morgan Chase is an equal opportunity employer.