Vice President_Digital Channels Strategy & Transformation

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of reimagining the future of banking through innovative digital channels that empower millions of customers worldwide. As a Vice President in Digital Channels Strategy & Transformation, you will play a pivotal role in shaping the next generation of customer experiences within our Consumer & Community Banking division. This position is ideal for a strategic thinker passionate about leveraging technology to drive business growth, enhance user engagement, and deliver seamless digital solutions in a highly regulated financial services landscape. Based in our dynamic New York office, you will collaborate with elite teams to transform how clients interact with our award-winning mobile app, online banking platforms, and emerging digital ecosystems. Your core responsibilities will include leading high-impact projects from ideation to execution, such as optimizing user journeys for retail banking services or integrating AI-driven personalization features. You will partner closely with product, engineering, design, and risk management teams to ensure initiatives align with JP Morgan Chase's commitment to innovation, security, and customer trust. By analyzing data insights and industry benchmarks, you will identify opportunities to accelerate digital adoption, reduce friction in transactions, and pioneer sustainable transformation strategies that support our global scale. This role demands a blend of creative problem-solving and analytical rigor to navigate the complexities of fintech evolution while adhering to stringent compliance standards. We seek a leader who thrives in an agile environment and is excited to contribute to JP Morgan Chase's legacy of excellence. Success in this position will be measured by your ability to deliver measurable outcomes, such as increased digital engagement metrics and faster time-to-market for new features. Join us to influence the banking industry's digital frontier, where your expertise will directly impact how we serve diverse client needs—from everyday consumers to high-net-worth individuals—and drive long-term value for one of the world's leading financial institutions.

Key Responsibilities

• Develop and execute digital channels strategies to drive innovation in JP Morgan Chase's banking platforms
• Lead cross-functional teams in designing and launching customer-centric digital experiences
• Analyze customer feedback and market trends to identify opportunities for digital transformation
• Collaborate with technology, marketing, and compliance teams to ensure seamless integration of new features
• Monitor KPIs and performance metrics to optimize digital channel effectiveness and user adoption
• Champion agile practices in project delivery, fostering a culture of continuous improvement
• Engage with senior stakeholders to align digital initiatives with broader business objectives
• Stay abreast of fintech innovations and regulatory changes impacting digital banking
• Mentor junior team members and contribute to talent development within the organization

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field; MBA or advanced degree preferred
• 7+ years of experience in product management, digital strategy, or transformation roles within financial services
• Proven track record of leading digital innovation projects in banking or fintech environments
• Strong understanding of digital banking trends, customer experience design, and regulatory compliance in the financial sector
• Experience with agile methodologies and cross-functional team leadership
• Demonstrated ability to analyze market data and drive strategic initiatives that enhance customer engagement

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar
• Knowledge of emerging technologies such as AI, blockchain, and mobile banking platforms
• Prior involvement in digital transformation programs focused on retail or commercial banking
• Certification in product management (e.g., PMP, CSPO) or digital strategy

Required Skills

• Strategic thinking and visioning for digital products
• Product roadmap development and prioritization
• Agile and Scrum methodologies
• Data analytics and visualization tools (e.g., Tableau, Google Analytics)
• Customer experience (CX) design principles
• Financial services regulations (e.g., GDPR, CCPA, banking compliance)
• Project management software (e.g., Jira, Asana)
• Stakeholder communication and presentation skills
• Leadership and team motivation
• Problem-solving in fast-paced environments
• Knowledge of mobile and web development frameworks
• Market research and competitive analysis
• Innovation mindset for fintech trends
• Cross-functional collaboration
• Risk assessment in digital initiatives

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase locations
• Flexible work arrangements and hybrid remote options

JP Morgan Chase is an equal opportunity employer.