Virtual Banker I- Detroit, MI - Bilingual English and Spanish Required

Location: Detroit, MI, United States

Job Family: Client Service

About the Role

At JPMorgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Virtual Banker I in our Detroit, MI location, you will play a pivotal role in delivering outstanding client experiences remotely. This bilingual position requires fluency in English and Spanish to serve our diverse client base effectively. You will support clients with everyday banking needs, from account inquiries to digital navigation, all while upholding our high standards of security and compliance in the financial services industry. Join a dynamic team where your contributions directly impact client satisfaction and loyalty in a virtual-first environment. In this client-facing role within the Consumer & Community Banking division, you will handle a high volume of virtual interactions via phone, chat, and email, ensuring every client feels valued and informed. Responsibilities include processing transactions, troubleshooting technical issues with our award-winning mobile app and online platforms, and providing personalized advice on JPMorgan Chase products like Chase Sapphire credit cards or high-yield savings accounts. You will collaborate with cross-functional teams to escalate complex matters, such as fraud alerts or loan applications, while maintaining meticulous records in our secure systems. This position demands a keen eye for detail and a passion for helping clients navigate the evolving landscape of digital finance. We value associates who thrive in a supportive, inclusive culture that fosters growth and innovation. As a Virtual Banker I, you will benefit from ongoing training on the latest financial technologies and regulations, including anti-money laundering (AML) protocols and data protection standards. This role offers the flexibility of remote work from the Detroit area, with opportunities to advance your career in banking. If you are bilingual, customer-focused, and eager to contribute to one of the world's most admired financial institutions, apply today to be part of JPMorgan Chase's mission to enable economic opportunity for all.

Key Responsibilities

• Provide exceptional virtual customer service to JPMorgan Chase clients via phone, chat, and email, resolving inquiries related to account management, transactions, and banking products
• Assist clients in navigating digital banking platforms, including mobile apps and online portals, to ensure seamless user experiences
• Handle bilingual support for English and Spanish-speaking clients, addressing complex financial questions with accuracy and empathy
• Process routine banking transactions such as transfers, payments, and balance inquiries while adhering to security protocols
• Identify opportunities to recommend appropriate JPMorgan Chase products like credit cards, savings accounts, or investment options based on client needs
• Escalate escalated issues to specialized teams, such as fraud detection or mortgage services, while maintaining clear communication
• Maintain accurate records of client interactions in CRM systems and ensure compliance with all federal and state financial regulations
• Contribute to team goals by participating in training sessions and process improvements to enhance virtual banking efficiency
• Monitor client satisfaction through feedback mechanisms and work to resolve any service gaps promptly
• Stay updated on JPMorgan Chase policies, industry trends, and technological advancements in virtual banking

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in finance, business, or related field preferred
• Bilingual proficiency in English and Spanish required, with strong verbal and written communication skills in both languages
• At least 1-2 years of customer service experience, preferably in a financial services or call center environment
• Demonstrated ability to handle sensitive client information with confidentiality and compliance to regulatory standards
• Proficiency in using virtual communication tools and basic computer applications
• Availability to work flexible hours, including evenings and weekends, to support client needs
• Successful completion of background check and any required financial industry certifications

Preferred Qualifications

• Experience in banking or financial services, such as handling deposits, loans, or account inquiries
• Familiarity with JPMorgan Chase products and services
• Previous remote or virtual work experience with strong self-motivation
• Knowledge of financial regulations like FDIC, BSA, and AML
• Customer service certification or training from a recognized institution

Required Skills

• Excellent bilingual communication skills in English and Spanish
• Strong customer service orientation with empathy and active listening
• Proficiency in virtual collaboration tools like Microsoft Teams or Zoom
• Knowledge of banking software and CRM systems such as Salesforce
• Attention to detail for accurate transaction processing
• Problem-solving abilities to resolve client issues efficiently
• Time management skills for handling multiple inquiries in a fast-paced environment
• Adaptability to remote work setups and changing client needs
• Basic financial literacy including understanding of accounts, loans, and investments
• Compliance awareness with financial regulations and data privacy laws
• Technical proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Interpersonal skills for building rapport in virtual interactions
• Analytical thinking to identify cross-sell opportunities
• Resilience and patience in handling difficult customer situations
• Digital savvy with experience in online banking platforms

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for further education in finance or related fields
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Professional development opportunities through JPMorgan Chase's internal training and leadership programs

JP Morgan Chase is an equal opportunity employer.