Virtual Banker II- Chicago, IL

Location: Chicago, IL, United States

Job Family: Client Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Virtual Banker II in our Chicago, IL office, you will play a pivotal role in delivering exceptional client experiences in a fully virtual capacity. This position involves managing a select group of Chase personal and business clients, acting as their trusted advisor for all banking needs. You will leverage digital tools to provide seamless support, from routine transactions to complex financial planning, all while upholding our high standards of integrity and customer-centric service in the competitive financial services industry. Your day-to-day responsibilities will focus on building strong client relationships through proactive engagement and tailored recommendations. You will analyze client profiles to identify opportunities for products like Chase Sapphire credit cards, home equity lines, or investment advisory services, ensuring every interaction drives value and satisfaction. Collaboration with cross-functional teams at JP Morgan Chase will be key, as you coordinate with specialists to offer holistic solutions. In this role, maintaining compliance with federal regulations and internal policies is paramount, safeguarding both clients and the firm against risks in an ever-evolving digital landscape. We seek passionate professionals who thrive in virtual environments and are dedicated to JP Morgan Chase's mission of powering the progress of individuals and communities. This position offers the chance to grow within a world-class organization, with access to cutting-edge technology and continuous learning opportunities. Join us in Chicago to make a meaningful impact on clients' financial journeys while advancing your career in banking.

Key Responsibilities

• Serve as the primary virtual point of contact for a dedicated portfolio of Chase clients, providing personalized support via phone, chat, email, and video
• Assess client financial needs and recommend appropriate Chase products such as mortgages, credit cards, and investment services
• Resolve complex inquiries and issues related to account management, transactions, and digital banking tools
• Build and maintain long-term relationships with clients to enhance satisfaction and loyalty
• Monitor client accounts for opportunities to cross-sell or upsell financial products while adhering to regulatory standards
• Collaborate with internal teams, including wealth management and lending specialists, to deliver comprehensive solutions
• Ensure all interactions comply with JP Morgan Chase's risk management and anti-money laundering policies
• Track client interactions in CRM systems and generate reports on portfolio performance
• Stay updated on industry trends and Chase product updates to provide informed advice
• Contribute to virtual team meetings and training sessions to improve service delivery

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• At least 2-3 years of experience in customer service, banking, or financial services
• Strong knowledge of banking products, including checking, savings, loans, and investment options
• Proficiency in virtual communication tools and digital banking platforms
• Excellent verbal and written communication skills
• Ability to work independently in a remote or virtual environment
• Compliance with financial regulations such as FINRA and SEC guidelines

Preferred Qualifications

• Experience in high-net-worth client management at a major financial institution
• Certification in financial planning (e.g., CFP) or banking operations
• Bilingual proficiency in English and Spanish to serve diverse Chicago clientele
• Previous role in virtual or contact center banking environments
• Advanced degree in Finance or MBA

Required Skills

• Customer relationship management
• Financial product knowledge
• Virtual communication proficiency
• Problem-solving and conflict resolution
• Digital banking platform expertise
• Regulatory compliance awareness
• Active listening and empathy
• Time management in remote settings
• Data analysis for client insights
• Sales and consultative advising
• CRM software proficiency (e.g., Salesforce)
• Attention to detail in transaction handling
• Adaptability to evolving financial technologies
• Team collaboration across virtual teams
• Risk assessment and fraud detection

Benefits

• Competitive base salary with performance-based bonuses and incentives
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements, including remote work options for virtual roles
• Access to on-site fitness centers and wellness programs at Chicago facilities

JP Morgan Chase is an equal opportunity employer.