Virtual Banker II - Detroit, MI - Bilingual English and Spanish Required

Location: Detroit, MI, United States

Job Family: Client Service

About the Role

At JPMorgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Virtual Banker II in our Detroit, MI location, you will play a pivotal role in delivering exceptional client service to a diverse portfolio of Chase customers. Bilingual in English and Spanish, you will be the trusted virtual advisor, handling inquiries via phone, chat, and video while promoting our comprehensive suite of products, from everyday banking to wealth management options. This remote-focused position requires a passion for client satisfaction and the ability to thrive in a dynamic, technology-driven environment, supporting Chase's mission to make banking accessible and personalized for all. Your day-to-day responsibilities will center on building lasting relationships with clients in the Detroit community and beyond, resolving issues efficiently, and uncovering opportunities to enhance their financial well-being. You will navigate complex scenarios, such as account disputes or product recommendations, while adhering to strict compliance standards that define JPMorgan Chase's reputation for integrity. Collaborating with local branch teams, you will ensure a seamless omnichannel experience, leveraging Chase's cutting-edge digital tools to provide real-time support. This role demands strong bilingual communication skills to serve our multicultural clientele, fostering trust and loyalty in every interaction. Joining JPMorgan Chase means becoming part of a world-class organization that values diversity, innovation, and employee growth. We offer robust professional development opportunities, competitive compensation, and a supportive culture that empowers you to advance your career in financial services. If you are enthusiastic about virtual client engagement and ready to contribute to Chase's legacy of excellence, this Virtual Banker II position is an ideal opportunity to make a meaningful impact.

Key Responsibilities

• Serve as the primary virtual contact for a dedicated portfolio of Chase clients, providing personalized support via phone, chat, and video
• Assist customers with account inquiries, transactions, and issue resolution in both English and Spanish
• Educate clients on JPMorgan Chase's banking products, including checking, savings, credit cards, and investment options
• Identify opportunities to deepen client relationships by recommending tailored financial solutions
• Ensure compliance with federal and state banking regulations, including KYC and anti-money laundering protocols
• Monitor client interactions to maintain high satisfaction scores and escalate complex issues to senior teams
• Collaborate with branch teams in Detroit to support seamless hybrid service delivery
• Maintain accurate records of client interactions in Chase's CRM system
• Participate in ongoing training to stay updated on Chase's evolving digital tools and services
• Contribute to team goals by sharing best practices for virtual client engagement

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Bilingual proficiency in English and Spanish required
• At least 2 years of experience in customer service, preferably in financial services or banking
• Strong knowledge of banking products, services, and regulatory requirements
• Ability to work flexible hours, including evenings and weekends, in a virtual environment
• Valid driver's license and reliable transportation for occasional in-person support if needed
• Successful completion of background check and credit review

Preferred Qualifications

• Experience with virtual communication tools and CRM systems like those used at JPMorgan Chase
• Prior role in a call center or remote customer support position within the financial sector
• Familiarity with Chase's digital banking platforms and mobile app
• Certification in financial services, such as FINRA Series 6 or equivalent
• Proven track record of meeting sales or service targets in a client-facing role

Required Skills

• Excellent verbal and written communication in English and Spanish
• Active listening and empathy for client needs
• Problem-solving and conflict resolution abilities
• Proficiency in virtual collaboration tools like Zoom and Microsoft Teams
• Knowledge of financial products and digital banking platforms
• Time management and multitasking in a fast-paced environment
• Attention to detail for accurate transaction processing
• Customer relationship management (CRM) software expertise
• Adaptability to remote work technologies and troubleshooting
• Sales acumen for cross-selling financial services
• Regulatory compliance awareness in banking
• Data entry and record-keeping accuracy
• Team collaboration and interpersonal skills
• Resilience under pressure during high-volume client interactions
• Basic financial literacy and advisory skills

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Flexible work arrangements with remote setup allowances
• Parental leave and family benefits through JPMorgan Chase's family support initiatives

JP Morgan Chase is an equal opportunity employer.