Virtual Banker II- Detroit, MI

Location: Detroit, MI, United States

Job Family: Client Management

About the Role

At JPMorgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Virtual Banker II in our Detroit, MI location, you will play a pivotal role in delivering exceptional virtual client experiences. This position involves serving as the main point of contact for a select group of Chase clients and other customers, managing their banking needs remotely while upholding our high standards of integrity and service excellence. You will leverage digital tools to provide personalized advice on a wide range of products, from everyday banking to investment services, ensuring clients feel supported in an increasingly digital financial landscape. In this client management role, your day-to-day responsibilities will include conducting virtual consultations, troubleshooting account issues, and identifying opportunities to enhance client portfolios with JPMorgan Chase offerings. You will collaborate with cross-functional teams to resolve complex matters efficiently and contribute to the firm's reputation as a trusted partner in the financial services industry. Based in Detroit, you will support a diverse local clientele, drawing on your expertise to navigate regional economic dynamics while adhering to federal regulations and internal policies. This role demands a proactive approach to client engagement, with a focus on building lasting relationships that drive loyalty and growth for both clients and the firm. We value professionals who thrive in virtual environments and are passionate about financial empowerment. Joining JPMorgan Chase as a Virtual Banker II offers the chance to advance your career in a dynamic organization known for its commitment to innovation and inclusion. With opportunities for professional development and exposure to cutting-edge fintech, this position is ideal for those eager to make a meaningful impact in the lives of clients across the Detroit community and beyond.

Key Responsibilities

• Serve as the primary virtual point of contact for a dedicated portfolio of Chase clients, providing personalized support via phone, video, chat, and email
• Assess client needs and recommend appropriate banking products, such as checking/savings accounts, loans, credit cards, and investment options
• Resolve complex inquiries and issues related to account management, transactions, and digital banking tools
• Build and maintain long-term relationships with clients to enhance satisfaction and loyalty to JPMorgan Chase
• Monitor client accounts for opportunities to cross-sell financial services and ensure compliance with regulatory standards
• Collaborate with internal teams, including branch bankers and specialists, to deliver seamless virtual experiences
• Educate clients on cybersecurity best practices and fraud prevention in the digital banking environment
• Track and report on client interactions using JPMorgan Chase's CRM systems to support performance metrics
• Stay updated on industry trends and JPMorgan Chase product updates to provide accurate advice
• Contribute to team goals by mentoring junior virtual bankers and sharing best practices

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field, or equivalent work experience
• At least 2-3 years of experience in customer service, banking, or financial services
• Strong knowledge of banking products, services, and regulatory requirements in the financial industry
• Proficiency in virtual communication tools and digital banking platforms
• Ability to handle sensitive client information with strict confidentiality
• Valid licensing or certification in relevant financial areas, such as Series 6 or 7 if applicable
• Commitment to JPMorgan Chase's core values of integrity and client focus

Preferred Qualifications

• Experience in a virtual or remote client-facing role within a major financial institution
• Familiarity with CRM systems like Salesforce used at JPMorgan Chase
• Bilingual proficiency, particularly in languages spoken in the Detroit metropolitan area
• Previous exposure to wealth management or high-net-worth client services
• Advanced training in financial planning or risk management

Required Skills

• Excellent verbal and written communication for virtual interactions
• Proficiency in Microsoft Office Suite and video conferencing tools like Zoom
• Strong problem-solving and analytical skills for financial queries
• Customer relationship management using tools like Salesforce
• Knowledge of banking regulations such as FDIC and AML compliance
• Digital literacy in online banking platforms and mobile apps
• Empathy and active listening to build client trust
• Time management for handling multiple client sessions
• Attention to detail in transaction processing and record-keeping
• Adaptability to evolving financial technologies and client needs
• Team collaboration in a virtual environment
• Basic financial modeling and advisory skills
• Conflict resolution for escalated client issues
• Data entry accuracy in CRM systems
• Cultural sensitivity for diverse Detroit client base

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6%
• Paid time off including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Flexible work arrangements and remote technology stipends
• Access to JPMorgan Chase's global employee assistance program

JP Morgan Chase is an equal opportunity employer.