Virtual Banker III - Plano TX, Columbus OH, Tempe AZ - Bilingual English and Spanish Required

Location: Plano, TX, United States

Job Family: Client Management

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive and contribute to our mission of powering the progress of individuals and communities. As a Virtual Banker III, you will play a pivotal role in delivering memorable client experiences through our virtual channels, embodying our dedication to hospitality and exceptional client care. Based in Plano, TX (with opportunities in Columbus, OH and Tempe, AZ), this bilingual role requires fluency in English and Spanish to serve our diverse client base effectively. You will operate in a dynamic, remote setting, leveraging cutting-edge technology to provide personalized financial guidance and support, ensuring clients feel valued and empowered in their banking journey. In this client management position, your primary focus will be on engaging with clients virtually to address their needs, from routine inquiries about account balances and transfers to more complex matters like investment advice or loan applications. You will showcase JPMorgan Chase's world-class products and services, helping clients navigate our robust digital ecosystem, including the Chase Mobile app and online portal. By identifying opportunities to enhance their financial well-being, you will recommend tailored solutions while adhering to strict compliance standards and regulatory guidelines inherent in the financial services industry. Collaboration with cross-functional teams will be essential to resolve escalated issues swiftly, maintaining the high standards of service that define JPMorgan Chase. Success in this role demands a blend of technical proficiency and interpersonal finesse, allowing you to build trust and loyalty in every interaction. You will contribute to a culture of continuous improvement by analyzing client feedback and adapting to evolving market trends. Joining JPMorgan Chase means becoming part of a global leader in financial services, with access to unparalleled growth opportunities and a supportive community dedicated to innovation and excellence. If you are passionate about client-centric banking and ready to make a meaningful impact, this Virtual Banker III position offers a rewarding path to advance your career in finance.

Key Responsibilities

• Provide exceptional virtual support to clients via phone, chat, and video, resolving inquiries related to accounts, transactions, and banking services
• Educate clients on JPMorgan Chase's digital tools, mobile app, and online banking features to enhance their financial experience
• Identify client needs and recommend appropriate financial products, such as savings accounts, credit cards, or investment options
• Handle complex issues including fraud detection, dispute resolution, and compliance with banking regulations
• Maintain accurate records of client interactions in CRM systems and ensure data privacy in line with JPMorgan Chase standards
• Collaborate with internal teams to escalate and resolve advanced technical or operational issues
• Deliver hospitality-focused service, building long-term client relationships and promoting brand loyalty
• Monitor and respond to client feedback to continuously improve service quality
• Stay updated on industry trends, JPMorgan Chase policies, and financial regulations to provide informed advice

Required Qualifications

• Bachelor's degree or equivalent work experience in finance, business, or related field
• Minimum of 2 years of experience in customer service, banking, or financial services
• Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages
• Strong understanding of banking products, services, and regulatory requirements
• Ability to work in a virtual environment with reliable internet and home office setup
• Availability for flexible shifts, including evenings and weekends to support client needs
• Successful completion of background check and any required certifications

Preferred Qualifications

• Experience in virtual or remote customer service roles within a financial institution
• Knowledge of JPMorgan Chase's digital banking platforms and tools
• Previous sales experience in financial products such as loans, investments, or credit cards
• Certification in financial services, such as Series 6 or 7 licenses
• Proven track record in handling high-volume client interactions

Required Skills

• Excellent verbal and written communication in English and Spanish
• Active listening and empathy to understand client needs
• Proficiency in virtual communication tools like video conferencing and chat platforms
• Knowledge of financial products including deposits, loans, and investments
• Strong problem-solving and conflict resolution abilities
• Technical aptitude with CRM software and banking systems
• Time management and multitasking in a fast-paced environment
• Attention to detail for accurate transaction processing
• Customer service orientation with a focus on hospitality
• Adaptability to handle diverse client scenarios
• Basic data analysis for identifying trends in client interactions
• Compliance awareness with financial regulations like AML and KYC
• Sales acumen to upsell services appropriately
• Resilience and patience in high-pressure situations
• Digital literacy for navigating online banking interfaces

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement and professional development opportunities
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Flexible work arrangements and remote work stipends
• Parental leave and family care benefits

JP Morgan Chase is an equal opportunity employer.