Virtual Banker III - Plano TX, Columbus OH, Tempe AZ

Location: Plano, TX, United States

Job Family: Client Management

About the Role

At JPMorgan Chase, we are a leading global financial services firm committed to fostering economic growth and creating lasting value for our clients. As a Virtual Banker III, you will play a pivotal role in delivering our renowned hospitality and client care through innovative virtual channels. Based in Plano, TX (with opportunities in Columbus, OH, and Tempe, AZ), this position involves engaging with clients remotely to manage their banking needs, from routine transactions to personalized financial guidance. You will embody our core values of integrity, excellence, and client focus, ensuring every interaction reinforces JPMorgan Chase's position as a trusted partner in wealth management and everyday banking. In this dynamic role within the Client Management category, you will handle a diverse portfolio of client inquiries via phone, chat, email, and video platforms, leveraging JPMorgan Chase's state-of-the-art digital tools to provide seamless support. Key aspects include troubleshooting account issues, advising on products like Chase Sapphire credit cards, home loans, or investment options through J.P. Morgan Wealth Management, and promoting secure digital adoption to empower clients. You will collaborate with cross-functional teams to resolve complex matters, always prioritizing compliance with industry regulations and our stringent data security standards. This position demands a blend of technical savvy and interpersonal warmth to build enduring client relationships in a fully virtual environment. We seek passionate professionals who thrive in fast-paced, technology-driven settings and are eager to contribute to JPMorgan Chase's mission of innovation in financial services. As a Virtual Banker III, you will have opportunities for career growth, including advancement to senior advisory roles or specialized fintech positions. Join us in Plano, TX, and help shape the future of virtual banking while enjoying a supportive culture that values work-life balance and professional development. This is more than a job—it's a chance to make a meaningful impact on clients' financial journeys every day.

Key Responsibilities

• Provide exceptional virtual support to clients via phone, chat, email, and video, resolving inquiries related to account management, transactions, and financial advice
• Educate clients on JPMorgan Chase's digital banking tools, mobile apps, and online platforms to enhance their self-service capabilities
• Identify client needs and recommend appropriate banking products such as credit cards, mortgages, or investment services to drive cross-selling opportunities
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch teams and specialists to escalate complex issues and deliver seamless client experiences
• Monitor client interactions to maintain high satisfaction scores and contribute to team performance metrics
• Stay updated on industry trends, JPMorgan Chase product updates, and economic factors affecting client portfolios
• Handle sensitive client information securely, adhering to data privacy standards like GDPR and CCPA
• Participate in training sessions to enhance skills in virtual hospitality and client engagement
• Contribute to process improvements for virtual banking operations to increase efficiency and client retention

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field, or equivalent work experience
• Minimum of 3-5 years of experience in customer service, banking, or financial services roles
• Strong knowledge of banking products, including checking, savings, loans, and investment options
• Proficiency in virtual communication tools and digital banking platforms
• Ability to work flexible hours, including evenings and weekends, in a remote or hybrid environment
• Excellent problem-solving skills with a client-centric approach
• Compliance with regulatory requirements such as FINRA and SEC guidelines

Preferred Qualifications

• Advanced certification in financial planning or customer relationship management
• Experience in high-volume call center or virtual support environments
• Bilingual proficiency in English and Spanish or another language to serve diverse clients
• Previous exposure to JPMorgan Chase systems and processes
• Demonstrated success in upselling financial products in a virtual setting

Required Skills

• Expertise in financial products and services offered by JPMorgan Chase
• Proficiency in CRM software like Salesforce or proprietary JPMorgan systems
• Strong virtual communication and active listening skills
• Analytical abilities to assess client financial situations
• Technical proficiency with video conferencing tools (e.g., Zoom, Microsoft Teams)
• Customer relationship management and empathy in high-pressure scenarios
• Knowledge of regulatory compliance in banking (e.g., Dodd-Frank, BSA)
• Digital literacy in online banking platforms and mobile apps
• Problem-solving and conflict resolution for client disputes
• Time management to handle multiple virtual interactions simultaneously
• Adaptability to evolving fintech trends and virtual service models
• Interpersonal skills for building trust in remote client relationships
• Data entry accuracy for transaction processing and record-keeping
• Sales acumen for identifying and promoting financial solutions
• Team collaboration in a distributed work environment

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Flexible work arrangements with remote options and hybrid schedules
• Access to exclusive employee discounts on travel, entertainment, and JPMorgan Chase financial products

JP Morgan Chase is an equal opportunity employer.