VP, Business Manager - Customer Experience, Marketing, Benefits and Credit Products

Location: New York, NY, United States

Job Family: Business Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and customer-centric solutions. As Vice President, Business Manager in Customer Experience, Marketing, Benefits, and Credit Products, you will play a pivotal role in shaping the future of our consumer banking division. Based in our New York headquarters, this position involves leading high-impact cross-functional initiatives that bridge vision and execution, ensuring our credit products, benefits programs, and marketing efforts deliver exceptional value to millions of customers. You will collaborate with diverse teams to drive strategic priorities, leveraging your expertise in the financial services landscape to enhance customer satisfaction and business growth. In this dynamic role, you will facilitate key leadership forums, including executive steering committees, to foster alignment and decision-making across departments. Your responsibilities will include overseeing the end-to-end lifecycle of initiatives, from strategic planning to measurable outcomes, while navigating the complexities of regulatory environments and market demands unique to JP Morgan Chase. You will analyze customer data and industry trends to refine product offerings, such as credit card innovations and employee benefits integrations, ensuring they align with our firm's high standards of excellence and compliance. We seek a proactive leader passionate about transforming customer experiences in a fast-paced financial services setting. This opportunity offers exposure to senior leadership and the chance to influence JP Morgan Chase's competitive edge in consumer products. If you thrive in environments that demand strategic foresight, collaboration, and results-oriented execution, join us in redefining banking for the modern world.

Key Responsibilities

• Lead cross-functional initiatives to enhance customer experience across marketing, benefits, and credit products at JP Morgan Chase
• Facilitate leadership forums, including steering committees and strategy sessions, to align stakeholders on key priorities
• Drive the execution of strategic projects from ideation to implementation, ensuring alignment with business objectives
• Collaborate with product, marketing, and operations teams to optimize customer journeys and product offerings
• Monitor and report on initiative progress, identifying risks and opportunities for improvement
• Develop and maintain relationships with senior executives to support decision-making and resource allocation
• Analyze market trends and customer feedback to inform enhancements in credit products and benefits programs
• Ensure compliance with regulatory standards and internal policies in all business management activities
• Mentor junior team members and foster a culture of innovation and accountability

Required Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field; MBA or advanced degree preferred
• 8+ years of experience in business management, project management, or strategic operations within the financial services industry
• Proven track record of leading cross-functional teams and initiatives in customer experience, marketing, or product management
• Strong understanding of financial products including credit cards, benefits programs, and marketing strategies in banking
• Experience facilitating executive leadership forums and driving alignment on strategic priorities
• Demonstrated ability to translate high-level vision into actionable execution plans

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar
• Knowledge of regulatory requirements in consumer banking and credit products
• Prior exposure to digital customer experience platforms and analytics tools
• Certification in project management (e.g., PMP) or agile methodologies

Required Skills

• Strategic planning and execution
• Cross-functional leadership and stakeholder management
• Project management methodologies (e.g., Agile, Waterfall)
• Financial product knowledge (credit cards, benefits, lending)
• Customer experience design and analytics
• Data analysis and reporting tools (e.g., Excel, Tableau)
• Marketing strategy and digital campaign management
• Regulatory compliance in financial services
• Communication and presentation skills
• Problem-solving and risk assessment
• Team collaboration and mentoring
• Change management
• Budgeting and resource allocation
• Innovation and process improvement
• Executive facilitation and meeting management

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase locations
• Flexible work arrangements, including hybrid options in New York

JP Morgan Chase is an equal opportunity employer.