VP, Card Product Manager

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining the small business banking experience through innovative financial solutions. As a Vice President, Card Product Manager in our Consumer & Community Banking division, you will lead the development and management of value-add benefits for our small business credit card portfolio. This role is pivotal in enhancing customer loyalty and satisfaction by creating benefits that address the unique needs of small business owners, such as expense management tools, rewards programs tailored to business spending, and integrated digital experiences. Based in our New York office, you will work in a dynamic environment that combines cutting-edge technology with deep financial expertise to drive meaningful impact. Your primary focus will be on owning the product lifecycle from concept to launch, collaborating with diverse teams to ensure products are customer-centric, compliant, and aligned with JP Morgan Chase's strategic goals. You will leverage data insights to identify opportunities, such as cash flow optimization features or partnership-driven perks, that differentiate our offerings in the competitive financial services landscape. By analyzing customer behavior and market trends, you will iterate on existing benefits to boost engagement and retention, ultimately contributing to the growth of our small business segment. This position offers the chance to influence the future of small business finance at one of the world's leading financial institutions. If you are passionate about product innovation, have a strong background in financial services, and thrive in a collaborative, fast-paced setting, join JP Morgan Chase to make a lasting difference for our customers.

Key Responsibilities

• Lead the ideation, development, and launch of innovative benefits for JP Morgan Chase small business credit card products
• Collaborate with cross-functional teams including marketing, risk, technology, and legal to ensure seamless product execution
• Conduct market research and customer analysis to identify opportunities for value-add benefits that enhance small business customer experience
• Define product roadmaps, prioritize features, and manage the end-to-end product lifecycle
• Analyze performance metrics, customer feedback, and competitive landscape to iterate on product offerings
• Partner with sales and customer service teams to drive adoption and optimize benefit utilization
• Ensure all product initiatives comply with JP Morgan Chase's risk management standards and regulatory guidelines
• Develop business cases and present recommendations to senior leadership for strategic alignment
• Monitor industry trends in fintech and payments to innovate ahead of competitors

Required Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field
• 7+ years of experience in product management, preferably in financial services or credit card products
• Proven track record of leading cross-functional teams to develop and launch customer-facing products
• Strong understanding of small business financial needs and market dynamics
• Experience with data-driven decision making and analytics in product development
• Knowledge of regulatory requirements in the financial services industry, including PCI compliance and consumer protection laws

Preferred Qualifications

• MBA or advanced degree in Finance or Business Administration
• Prior experience at a major financial institution like JP Morgan Chase
• Familiarity with agile methodologies and product lifecycle management tools
• Background in small business banking or payment solutions

Required Skills

• Product strategy and roadmap development
• Market research and competitive analysis
• Data analytics and KPI tracking
• Cross-functional collaboration and stakeholder management
• Financial modeling and ROI analysis
• Agile project management
• Customer empathy and user experience design
• Regulatory compliance in financial services
• Presentation and communication skills
• Problem-solving and innovation mindset
• Proficiency in tools like Jira, Confluence, or Tableau
• Knowledge of credit card ecosystems and payment processing
• Leadership and team motivation
• Risk assessment and mitigation

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company match
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase offices
• Flexible work arrangements, including hybrid options in New York

JP Morgan Chase is an equal opportunity employer.