Wholesale KYC Operations Client Office Business Support Associate

Location: Tampa, FL, United States

Job Family: Client Service Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. The Wholesale KYC Operations Client Office Business Support Associate role within our Client Service Delivery category is pivotal in supporting the Wholesale KYC Organization. Based in Tampa, FL, this position involves providing essential business support to ensure process excellence, regulatory compliance, and seamless client onboarding. You will work closely with cross-functional teams to manage Know Your Customer (KYC) processes for wholesale banking clients, mitigating risks associated with anti-money laundering (AML) and other regulatory frameworks. This role demands a keen eye for detail and a commitment to upholding JP Morgan Chase's high standards of integrity and operational efficiency in a dynamic financial services environment. Key responsibilities include reviewing client documentation, validating KYC data, and resolving operational queries to facilitate smooth client interactions. You will contribute to process enhancements by analyzing metrics and recommending improvements, while ensuring adherence to regulations like BSA, OFAC, and FATCA. Collaboration with global client offices and internal stakeholders is essential, as is your role in supporting audits and training initiatives. In this position, you will leverage your expertise in financial compliance to drive accuracy and timeliness in operations, ultimately supporting JP Morgan Chase's mission to deliver superior client experiences while managing enterprise risks effectively. We value professionals who thrive in fast-paced settings and are passionate about the financial industry. This opportunity offers exposure to sophisticated wholesale banking operations and the chance to grow within one of the world's most respected institutions. If you have a solid foundation in KYC/AML and a drive for excellence, join us in Tampa to make a meaningful impact on our clients and the broader financial ecosystem.

Key Responsibilities

• Provide operational support to the Wholesale KYC team by reviewing and validating client documentation for compliance
• Assist in the client onboarding process, ensuring timely and accurate KYC data entry and updates
• Collaborate with business units to resolve KYC-related queries and escalate issues as needed
• Monitor and report on KYC process metrics to drive process improvements and ensure regulatory adherence
• Support audit and regulatory examinations by preparing documentation and responding to inquiries
• Maintain up-to-date knowledge of evolving KYC/AML regulations and implement changes in operations
• Facilitate communication between client offices and internal stakeholders to enhance service delivery
• Contribute to training initiatives for junior team members on KYC best practices
• Analyze operational data to identify bottlenecks and recommend efficiency enhancements
• Ensure all activities comply with JP Morgan Chase's risk management and ethical standards

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2-3 years of experience in KYC, AML, or compliance operations within the financial services industry
• Strong understanding of regulatory requirements such as FATCA, BSA, and OFAC
• Proficiency in Microsoft Office Suite, including Excel for data analysis and reporting
• Excellent attention to detail and ability to handle sensitive client information
• Demonstrated ability to work in a fast-paced, high-volume operational environment
• U.S. work authorization without sponsorship

Preferred Qualifications

• Experience in wholesale banking or client onboarding at a major financial institution
• Knowledge of JP Morgan Chase's internal KYC systems and processes
• Certification in AML/KYC (e.g., CAMS or equivalent)
• Prior exposure to global client servicing in a multinational bank
• Familiarity with data privacy regulations like GDPR

Required Skills

• KYC and AML regulatory knowledge
• Client data validation and documentation review
• Process improvement and operational efficiency
• Regulatory compliance and risk assessment
• Data analysis using Excel and reporting tools
• Strong written and verbal communication
• Attention to detail and accuracy
• Problem-solving and issue resolution
• Team collaboration and stakeholder management
• Time management in high-pressure environments
• Adaptability to changing regulations
• Confidentiality handling for sensitive information
• Basic understanding of financial products and services
• Proficiency in banking software systems
• Analytical thinking for metric tracking

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options for eligible roles
• Access to on-site childcare and family support services

JP Morgan Chase is an equal opportunity employer.