Wholesale KYC Operations – Relationship Partner – Associate

Location: Singapore

Job Family: Client Data

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. We operate in over 100 markets, providing innovative solutions to clients across investment banking, consumer and community banking, commercial banking, and asset and wealth management. The Wholesale KYC Operations team in APAC plays a critical role in ensuring robust client onboarding and ongoing due diligence to combat financial crime and maintain regulatory compliance. As a Relationship Partner – Associate in Singapore, you will join this dynamic team, partnering closely with wholesale banking colleagues to deliver seamless KYC experiences for corporate and institutional clients across the region. In this role, you will act as the primary interface between clients, front-office teams, and operations, driving the KYC lifecycle from initial documentation collection to approval and maintenance. You will leverage your expertise in APAC regulations, such as those from the Monetary Authority of Singapore (MAS) and FATF standards, to assess client risk profiles and ensure all data aligns with JPMorgan Chase's global policies. Responsibilities include resolving complex queries, escalating issues efficiently, and contributing to process enhancements that support the firm's commitment to operational excellence and risk management. This position offers exposure to high-profile clients and the opportunity to influence KYC strategies in a fast-evolving regulatory landscape. We seek a proactive professional with a passion for client service and compliance, who thrives in a collaborative environment. At JPMorgan Chase, we value diversity and inclusion, fostering a culture where your unique perspectives drive innovation. This role provides avenues for career growth within our esteemed institution, supported by world-class training and development resources. Join us to make a meaningful impact on global finance while advancing your career in one of the most prestigious banks in the world.

Key Responsibilities

• Serve as a key relationship partner for wholesale clients in APAC, managing end-to-end KYC onboarding and periodic reviews
• Collaborate with business lines, compliance, and legal teams to ensure accurate and timely client data validation
• Conduct due diligence on client documentation, identifying and mitigating AML risks in line with JP Morgan Chase policies
• Monitor and update client KYC profiles in JP Morgan's proprietary systems, ensuring compliance with global and local regulations
• Act as a point of escalation for complex KYC queries, providing guidance to operations teams and clients
• Support the development and implementation of KYC process improvements to enhance efficiency and reduce turnaround times
• Participate in client meetings and workshops to explain KYC requirements and foster strong relationships
• Analyze regulatory changes impacting wholesale KYC and recommend adjustments to operational workflows
• Maintain accurate reporting on KYC metrics and contribute to audit preparations
• Ensure all activities adhere to JP Morgan Chase's Code of Conduct and risk management frameworks

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3-5 years of experience in KYC operations, AML compliance, or client onboarding within the financial services industry
• Strong understanding of regulatory requirements such as FATF, MAS guidelines, and APAC-specific KYC standards
• Proficiency in client data management systems and KYC tools used in wholesale banking
• Excellent communication skills with the ability to interact with senior stakeholders and clients
• Ability to work in a fast-paced, high-volume environment with attention to detail
• Relevant certifications such as CAMS (Certified Anti-Money Laundering Specialist) or equivalent

Preferred Qualifications

• Experience in wholesale or corporate banking at a global financial institution
• Knowledge of JP Morgan Chase's internal KYC processes and systems
• Fluency in Mandarin or other APAC languages for client interactions
• Prior exposure to relationship management in KYC operations
• Advanced degree or MBA in a finance-related discipline

Required Skills

• KYC and AML regulatory knowledge
• Client relationship management
• Data analysis and validation
• Attention to detail
• Problem-solving abilities
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience with KYC software like Oracle or Fenergo
• Strong written and verbal communication
• Time management in high-pressure environments
• Risk assessment and mitigation
• Team collaboration and stakeholder engagement
• Regulatory compliance expertise
• Analytical thinking
• Adaptability to changing regulations
• Confidentiality and ethical judgment

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and financial wellness resources
• Wellness initiatives including gym memberships and mental health support
• Flexible hybrid work arrangements in Singapore with modern office facilities

JP Morgan Chase is an equal opportunity employer.