WKO Reviewer Quality Control Manager – Vice President

Location: Tampa, FL, United States

Job Family: Client Data

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their ambitions through innovative solutions in investment banking, consumer and community banking, commercial banking, and asset and wealth management. The WKO Reviewer Quality Control Manager – Vice President role within our Client Data team in Tampa, FL, is pivotal in safeguarding our institution against financial crime while ensuring seamless client experiences. Reporting to the Director of Client Onboarding, you will lead a team of North America Reviewers focused on Know Your Customer (KYC) processes for wholesale and institutional clients. Your leadership will drive the timely execution of onboarding, renewals, and remediation activities, ensuring adherence to stringent regulatory standards such as the Bank Secrecy Act (BSA), USA PATRIOT Act, and FATCA, all while upholding JP Morgan's reputation for integrity and excellence. In this role, you will oversee quality control operations, conducting audits, analyzing performance metrics, and implementing enhancements to streamline workflows and reduce risks. By fostering a high-performing team culture, you will provide guidance on complex client data reviews, resolve escalated issues, and collaborate with cross-functional partners across legal, compliance, and business lines. Your efforts will directly contribute to JP Morgan's goal of efficient client lifecycle management, leveraging advanced tools and data analytics to maintain compliance in a dynamic regulatory landscape. This position demands a strategic thinker who can balance operational efficiency with rigorous quality assurance in a fast-paced environment. We value professionals who thrive in collaborative settings and are passionate about process innovation. As a Vice President, you will have opportunities to influence broader initiatives within JP Morgan Chase's global operations, advancing your career in financial services compliance. Join us in Tampa, a hub for our operations, and be part of a team that powers the future of banking with cutting-edge technology and unwavering commitment to our clients.

Key Responsibilities

• Lead a team of North America (NA) Reviewers to oversee timely KYC onboarding, periodic renewals, and remediation activities for wholesale clients
• Ensure all reviews adhere to JP Morgan Chase's quality standards, regulatory compliance, and internal policies to mitigate financial crime risks
• Drive continuous process improvements by identifying bottlenecks, implementing best practices, and leveraging technology for efficiency
• Conduct quality control audits on reviewer outputs, providing coaching and feedback to enhance accuracy and consistency
• Collaborate with global stakeholders, including legal, risk, and business teams, to resolve complex client data issues
• Monitor key performance indicators (KPIs) such as turnaround times, error rates, and compliance metrics, reporting to senior leadership
• Develop and deliver training programs on KYC procedures, regulatory updates, and quality assurance techniques
• Support ad-hoc projects related to client data management, including system migrations or regulatory change implementations
• Foster a culture of compliance and excellence within the team, aligning with JP Morgan's core values of integrity and client focus

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field
• Minimum of 8-10 years of experience in KYC (Know Your Customer), AML (Anti-Money Laundering), or compliance roles within the financial services industry
• Proven leadership experience managing teams of reviewers or quality control specialists in a high-volume onboarding environment
• In-depth knowledge of regulatory requirements including BSA, Patriot Act, FATCA, and global KYC standards
• Strong understanding of client onboarding processes, remediation workflows, and quality assurance methodologies
• Experience with data analysis tools and reporting to drive compliance and process improvements
• Ability to work in a fast-paced, regulated environment with a focus on risk mitigation

Preferred Qualifications

• Advanced degree (MBA or Master's in Compliance/Risk) or relevant certifications such as CAMS (Certified Anti-Money Laundering Specialist) or CRCM (Certified Regulatory Compliance Manager)
• Prior experience at a major financial institution like JP Morgan Chase, with exposure to wholesale or institutional client segments
• Familiarity with JP Morgan's internal systems such as client data management platforms and automated KYC tools
• Demonstrated success in implementing process enhancements that reduce onboarding timelines while maintaining compliance
• Experience leading cross-functional teams in a global banking context

Required Skills

• Expertise in KYC and AML regulations and compliance frameworks
• Proficiency in data analysis and reporting tools such as Excel, Tableau, or SQL
• Strong leadership and team management abilities
• Excellent communication and stakeholder engagement skills
• Analytical mindset for identifying process gaps and risks
• Knowledge of financial services client onboarding systems
• Project management skills for driving improvements
• Attention to detail and accuracy in quality control
• Adaptability to regulatory changes and evolving industry standards
• Problem-solving abilities in complex, high-stakes environments
• Familiarity with automation tools for KYC workflows
• Interpersonal skills for coaching and mentoring team members
• Risk assessment and mitigation expertise
• Technical proficiency in Microsoft Office Suite and collaboration platforms

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and other financial wellness benefits
• On-site fitness centers, wellness programs, and mental health support
• Flexible work arrangements and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.