WM Mortgage Operations - Processing Analyst

Location: Metro Manila, National Capital Region, Philippines

Job Family: Mortgage

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in the wealth management sector, committed to delivering exceptional client experiences. The WM Mortgage Operations - Processing Analyst role in Metro Manila plays a pivotal part in our Mortgage Operations team, focusing on processing mortgages and Home Equity Lines of Credit (HELOCs) for high-net-worth clients. This position involves end-to-end coordination from application assignment to closing, ensuring seamless integration with our wealth management services. As part of our dynamic team in the National Capital Region, you will contribute to operational excellence while upholding the highest standards of compliance and client satisfaction in the competitive financial services landscape. In this role, you will review and verify complex mortgage applications, collaborate with cross-functional teams including underwriters and advisors, and resolve any processing hurdles to meet stringent deadlines. Your work will directly support JP Morgan Chase's commitment to innovative financial solutions, particularly in the Philippines market, where we tailor mortgage products to meet diverse client needs. Attention to detail and a thorough understanding of regulatory frameworks, such as those from the Bangko Sentral ng Pilipinas and international standards, are essential to mitigate risks and ensure accurate closings. We value professionals who thrive in a collaborative environment and are passionate about the financial services industry. Joining JP Morgan Chase offers not only the chance to work on impactful projects but also access to world-class resources for career growth. If you have a keen eye for detail and a drive to support client success, this role provides an opportunity to advance within one of the world's most respected financial institutions.

Key Responsibilities

• Review and process mortgage and HELOC applications, ensuring all documentation is complete and compliant with JP Morgan Chase standards
• Coordinate with underwriting, legal, and sales teams to facilitate smooth progression from assignment to closing
• Verify borrower information, income, credit history, and property details to mitigate risks
• Monitor loan pipelines and resolve discrepancies or issues in a timely manner
• Ensure adherence to federal, state, and internal regulatory requirements for mortgage operations
• Prepare reports on processing status and metrics for management review
• Collaborate with wealth management advisors to support client needs in the Philippines market
• Assist in quality control audits and process improvements to enhance operational efficiency
• Handle customer inquiries related to mortgage processing and provide updates on application status

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• At least 2 years of experience in mortgage processing or financial services operations
• Strong knowledge of mortgage and HELOC products, regulations, and compliance requirements in the financial industry
• Proficiency in using mortgage processing software and Microsoft Office Suite
• Excellent attention to detail and ability to handle sensitive financial data
• Effective communication skills for coordinating with internal teams and external partners
• Ability to work in a fast-paced environment with strict deadlines

Preferred Qualifications

• Experience in processing mortgages for high-net-worth clients in wealth management
• Familiarity with JP Morgan Chase's internal systems and processes
• Certification in mortgage lending or financial operations (e.g., Certified Mortgage Banker)
• Previous exposure to international mortgage regulations
• Bilingual proficiency in English and Tagalog

Required Skills

• Mortgage processing expertise
• Knowledge of HELOC products
• Regulatory compliance in financial services
• Data analysis and reporting
• Attention to detail
• Time management
• Team collaboration
• Customer service orientation
• Problem-solving abilities
• Proficiency in Excel and financial software
• Risk assessment
• Communication (written and verbal)
• Adaptability to changing regulations
• Organizational skills
• Analytical thinking

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase's compensation structure
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements and wellness programs to support work-life balance
• Access to global mobility programs and career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.