Workforce Resiliency Lead – Executive Director

Location: Jersey City, NJ, United States

Job Family: Business Resiliency

About the Role

At JPMorgan Chase, we are at the forefront of redefining the future of financial services, and our Workforce Resiliency Team plays a critical role in safeguarding our operations against disruptions. As the Workforce Resiliency Lead – Executive Director, you will spearhead initiatives to build a robust framework that ensures our 250,000+ employees can maintain productivity and safety during crises, from natural disasters to cyber incidents. Based in our state-of-the-art Jersey City, NJ office, you will report directly to senior leadership within the Business Resiliency category, driving strategies that align with our commitment to operational excellence and client trust in a highly regulated environment. In this pivotal role, you will collaborate with cross-functional teams across Chase's Consumer & Community Banking, Corporate & Investment Bank, and Commercial Banking divisions to develop and implement comprehensive resiliency programs. Your responsibilities will include leading scenario-based planning exercises, integrating advanced technologies for remote work continuity, and ensuring adherence to stringent regulations like those from the OCC and Federal Reserve. You will foster a proactive culture of preparedness, leveraging data analytics to identify vulnerabilities and enhance recovery times, ultimately contributing to the firm's reputation as a resilient global leader in finance. We seek a visionary leader with deep expertise in financial services resiliency to innovate and adapt our workforce strategies in an ever-evolving landscape. This position offers the opportunity to influence enterprise-wide decisions, mentor emerging talent, and grow within one of the world's most admired financial institutions. Join us to make a lasting impact on how JPMorgan Chase navigates challenges and thrives.

Key Responsibilities

• Lead the development and execution of workforce resiliency strategies to ensure business continuity during disruptions
• Collaborate with senior executives to align resiliency programs with JPMorgan Chase's overall risk management framework
• Oversee the creation and maintenance of crisis response plans tailored to financial services operations
• Conduct regular assessments and simulations of workforce resiliency scenarios, including pandemics and cyber threats
• Manage cross-functional teams to integrate resiliency into daily operations across Chase's global divisions
• Ensure compliance with regulatory standards and report on resiliency metrics to leadership and regulators
• Drive innovation in resiliency tools and technologies to enhance employee preparedness and recovery
• Analyze post-incident reviews to improve future workforce resilience measures
• Foster a culture of preparedness through training programs and awareness initiatives for employees

Required Qualifications

• Bachelor's degree in Business Administration, Risk Management, or a related field; advanced degree preferred
• 10+ years of experience in business continuity, disaster recovery, or workforce resiliency within the financial services industry
• Proven leadership experience in managing cross-functional teams in high-stakes environments
• Deep knowledge of regulatory requirements such as those from the Federal Reserve, OCC, and SEC related to operational resilience
• Experience developing and implementing crisis management strategies for large-scale financial institutions
• Strong project management skills with certifications like PMP or CBCP
• Ability to handle confidential information and navigate complex organizational structures

Preferred Qualifications

• Master's degree in Risk Management or related discipline
• Experience in technology-driven resiliency programs, including cybersecurity and IT disaster recovery
• Prior work at a global financial institution like JPMorgan Chase or similar
• Familiarity with agile methodologies for resiliency planning
• Certifications in business continuity such as DRII or BCI

Required Skills

• Strategic planning and risk assessment
• Leadership and team management
• Crisis communication and stakeholder engagement
• Regulatory compliance in financial services
• Project management methodologies
• Data analysis and reporting tools (e.g., Excel, Tableau)
• Business continuity planning software
• Cybersecurity awareness and threat modeling
• Change management and organizational development
• Problem-solving under pressure
• Interpersonal and negotiation skills
• Knowledge of financial industry operations
• Agile and lean process improvement
• Training and facilitation expertise
• Technical proficiency in Microsoft Office Suite and collaboration tools

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities with tuition reimbursement
• Employee wellness programs including gym memberships and mental health support
• Stock purchase plan and employee stock ownership options
• Flexible work arrangements and hybrid office options in Jersey City

JP Morgan Chase is an equal opportunity employer.