Workplace Solutions - Client Relationship Manager - Associate (Tokyo)

Location: Tokyo-To, Japan

Job Family: Client Service

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in Asia-Pacific, and we're seeking a talented Client Relationship Manager - Associate to join our Workplace Solutions team in Tokyo. This role is pivotal in supporting corporate clients across Japan by delivering innovative retirement and workplace benefits solutions that help businesses attract and retain top talent. As part of our Client Service category, you'll work in a dynamic environment where you'll leverage JP Morgan's extensive resources to provide strategic advice on investment options, plan administration, and employee financial wellness programs tailored to the Japanese market. In this associate-level position, you will engage directly with HR and finance leaders from multinational and local corporations, fostering long-term partnerships that drive mutual success. Your day-to-day will involve assessing client needs, customizing solutions from JP Morgan's suite of workplace offerings, and ensuring seamless execution while navigating Japan's unique regulatory landscape. You'll collaborate with cross-functional teams, including investment specialists and compliance experts, to deliver high-impact results that align with our clients' objectives and JP Morgan's commitment to excellence in financial services. This opportunity offers exposure to high-profile clients and the chance to contribute to JP Morgan Chase's growth in the Asia-Pacific region. If you thrive in a client-facing role and have a passion for helping organizations build robust workplace solutions, join us to advance your career in one of the world's most respected financial institutions.

Key Responsibilities

• Build and maintain strong relationships with key clients in the Tokyo region, focusing on workplace retirement and benefits solutions
• Identify client needs and recommend tailored JP Morgan Chase investment products to optimize workplace programs
• Collaborate with internal teams to deliver customized solutions, including plan design and implementation
• Monitor client portfolios, provide performance updates, and ensure compliance with Japanese financial regulations
• Drive business growth by prospecting new clients and expanding existing relationships within corporate Japan
• Conduct client meetings, presentations, and workshops to educate on market trends and JP Morgan offerings
• Analyze client feedback and market data to develop strategies for retention and satisfaction
• Support cross-border initiatives by coordinating with global JP Morgan teams
• Ensure all client interactions adhere to JP Morgan's risk management and ethical standards

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in client relationship management within the financial services industry
• Fluency in both English and Japanese (business level proficiency required)
• Strong understanding of retirement plans, workplace benefits, and investment products
• Proven track record in managing client portfolios and achieving retention targets
• Knowledge of Japanese regulatory environment for financial services (e.g., FSA guidelines)
• Ability to travel within Japan as needed for client meetings

Preferred Qualifications

• Advanced degree (MBA) or relevant certifications (e.g., CFA, CFP)
• Experience working with multinational corporations on workplace solutions
• Prior exposure to JP Morgan Chase's Workplace Solutions or similar platforms
• Familiarity with digital tools for client engagement and reporting
• Network in the Japanese corporate sector, particularly in HR and finance departments

Required Skills

• Client relationship management
• Financial product knowledge (retirement plans, investments)
• Regulatory compliance (Japanese FSA, global standards)
• Analytical thinking and data interpretation
• Communication (verbal and written, bilingual)
• Negotiation and sales acumen
• Project management
• Risk assessment
• CRM software proficiency (e.g., Salesforce)
• Market research and trend analysis
• Team collaboration
• Problem-solving
• Time management
• Cultural sensitivity in multicultural environments
• Presentation skills

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan's compensation structure
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee assistance programs for wellness and financial counseling
• Flexible work arrangements, including hybrid options in Tokyo
• Access to JP Morgan's global employee discounts and perks

JP Morgan Chase is an equal opportunity employer.