Workplace Solutions - Marketing Operations - Sr. Associate

Location: Dublin, Ireland

Job Family: Marketing

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation and excellence in every aspect of our operations. The Workplace Solutions - Marketing Operations - Sr. Associate role in our Dublin, Ireland office is pivotal in driving the efficiency and impact of our marketing initiatives within the Workplace Solutions division. This position focuses on four key pillars: optimizing marketing technology infrastructure, enhancing data-driven decision-making, streamlining cross-functional processes, and ensuring regulatory compliance in a highly regulated financial environment. As a Sr. Associate, you will play a critical role in supporting our global workforce solutions by enabling scalable, personalized marketing campaigns that promote financial products and services to corporate clients and employees alike. In this role, you will collaborate closely with marketing, sales, technology, and compliance teams to implement robust operations frameworks that align with JP Morgan Chase's standards for risk management and client-centric innovation. Responsibilities include managing the marketing tech stack, from CRM integrations to automation workflows, while leveraging analytics to measure campaign effectiveness and ROI. You will identify opportunities for process automation and efficiency gains, ensuring all activities comply with GDPR and financial services regulations. This position offers the chance to contribute to high-impact projects that enhance employee engagement and client satisfaction in the competitive financial sector, all while working in a hybrid model that balances collaboration in our state-of-the-art Dublin office with flexible remote options. We seek a proactive professional passionate about marketing operations in finance, with a strong foundation in technology and analytics. Joining JP Morgan Chase means becoming part of a diverse, inclusive culture that values professional growth and global impact. This Sr. Associate role provides exposure to senior leadership, international projects, and comprehensive benefits, positioning you for long-term career advancement within one of the world's most respected financial institutions.

Key Responsibilities

• Develop and implement marketing operations strategies to support the Workplace Solutions division, focusing on efficiency in campaign execution and resource allocation
• Manage and optimize marketing technology tools, including CRM systems and analytics platforms, to enhance targeting and personalization for financial products
• Collaborate with cross-functional teams to streamline workflows, ensuring seamless integration of marketing efforts with sales and compliance in the financial services sector
• Analyze marketing performance data to identify trends, measure ROI, and recommend improvements aligned with JP Morgan Chase's global standards
• Oversee the maintenance of marketing databases, ensuring data accuracy, security, and compliance with GDPR and financial regulations
• Lead process automation initiatives to reduce manual tasks and improve scalability for high-volume marketing campaigns
• Support the creation of reporting dashboards and insights for senior stakeholders in the Workplace Solutions group
• Foster innovation in marketing operations by piloting new tools and best practices specific to the financial industry
• Ensure all marketing activities adhere to JP Morgan Chase's risk management and ethical guidelines
• Mentor junior team members and contribute to the continuous improvement of the marketing operations function

Required Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field
• Minimum of 5 years of experience in marketing operations, preferably within the financial services industry
• Proven track record in managing marketing technology stacks and optimizing campaign workflows
• Strong understanding of data privacy regulations such as GDPR, especially in the context of financial marketing
• Experience with project management tools and methodologies in a fast-paced corporate environment
• Excellent analytical skills with the ability to interpret marketing metrics and drive data-informed decisions
• Fluency in English; additional European languages are advantageous for the Dublin location

Preferred Qualifications

• Advanced degree (MBA or equivalent) in Marketing or related discipline
• Prior experience at a global financial institution like JP Morgan Chase
• Certification in marketing automation platforms such as Marketo or Salesforce Marketing Cloud
• Knowledge of agile marketing practices and cross-functional team leadership
• Familiarity with financial services compliance standards and risk management in marketing

Required Skills

• Proficiency in marketing automation tools (e.g., Marketo, HubSpot)
• Expertise in CRM systems like Salesforce
• Data analytics and visualization skills (e.g., Google Analytics, Tableau)
• Project management proficiency (e.g., Asana, Jira)
• Strong understanding of SQL for database querying
• Knowledge of digital marketing channels and SEO/SEM best practices
• Excellent communication and stakeholder management abilities
• Analytical mindset with attention to detail
• Adaptability in a dynamic financial services environment
• Team collaboration and leadership skills
• Problem-solving and process optimization expertise
• Familiarity with compliance and regulatory frameworks in finance
• Technical aptitude for integrating marketing technologies
• Time management and prioritization in high-pressure settings
• Creative thinking for innovative marketing solutions

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexibility for the Dublin office location
• Access to global mobility programs and career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.