Plan,manage, organize and coordinate Laboratory services.  Subject matter expert and the technical resource for the region in designated specialized area. Responsible for the design and oversight of highly reliable laboratory operations including accountabilities for quality of care, member experience, affordability, standard work and employee experience and competence. Accountable for role modeling principles defined in KP Mission and Standards and creating a culture of compliance, ethics and integrity.

• Exceptional Care and Service


• Lead and manage technical, clinical, and operational aspects of the laboratory and pathology services.  Monitor test results, equipment, and laboratory information systems.  Perform, assist and support functions within laboratory as needed.


• Promote an organizational culture of safety and ensure appropriate patient safety.


• Design/evaluate processes to ensure high reliable standard laboratory services across continuum of care.


• Build strong performance-based, collaborative relationships with local and regional leadership fostered by frequent communication and interaction to identify and resolve problems/issues and improve delivery of laboratory services.  Maintain a productive partnership with pathologists and laboratory staff.  


• Represent the laboratory in Medical Operations Building and Regional facilities functions and committees.


• Participate in on call responsibility to include, not limited to, Lab Manager and/or Manager of the Day programs.  


• Develop, implement, and monitor laboratory policies and procedures


• Oversee regulatory and accreditation requirements to ensure departmental technical, quality, and administrative activities are compliant with all regulatory requirements including, but not limited to CAP, COLA, OSHA and CMS.


• Establish, implement, and maintain service standards to meet member and internal client expectations.


• Implements and monitors new service offerings to meet changing business needs.