These positions typically assist a Manager or Director of Social Services by functioning in one of two roles: (1) managing the daily operations of an entire Social Services department or (2) managing the daily operations of an assigned service(s), programs(s) or function(s). In a Home Health department or hospice, the Assistant Manager of Social Services may assist the Home Health and;or Hospice Manager by managing the day to day operations of Social Service programs; providing clinical and administrative supervision to licensed social workers; developing social services budget, business and service plans; implementing quality management/improvement programs for social services; developing and implementing social and services policies, procedures, protocols and clinical practices/ standards.

• In any of the above described role functions, these positions assist the Department Director or Manager to: Plan, develop, implement, maintain and improve/evaluate social services; policies and procedures.


• Delivery of social work programs/services.


• Quality management.


• Fiscal management, and patient/community planning services.


• Manage staff (including staff deployed to multiple departments and locations).


• Ensure competencies.


• Provide clinical leadership and supervision/consultation.


• Develop, implement and monitor the quality management programs for social services.


• Assess and analyze staff development needs.


• Develop and/or present educational/development services that support the delivery of high quality social work.


• Develop and manage departmental budget and costs including identification and implementation of opportunities for improved services, value enhancement, and cost reduction/management.


• Manage (including collaborating with human resources) and resolve human resources, labor relations, employee performance issues.


• Safety and risk management issues on a first level basis.


• Analyze and implement appropriate staffing levels and skill-mix.


• Recommend, develop, and implement new programs enhancing quality of care and services to specialized patient populations.


• Participate in writing and/or developing grant proposals.


• Identify community resources; collaborate with community organizations in developing new programs and enhancing community services for members and other users of our services.


• Collaborate/consult with medical center physician chiefs, departmental managers, other users of social work services, regional departments, and health plan members on psycho-social matters/service needs and ensures that service is provided in an integrated and comprehensive manner.


• Identify issues which interface with service delivery and develop techniques to resolve them.


• Ensure compliance with federal, local and state regulatory/compliance standards.