Performs a variety of duties to support the testing, delivery and distribution of lab results. Performs a variety of laboratory procedures, including phlebotomy, capillary puncture and other specimen collection processes.

• This position knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
• Greets, instructs and communicates to all patients in a courteous and professional manner.
• Clearly communicates patient collection instructions.
• Demonstrates knowledge of specimen collection processes. Proficient with computer systems and multiple software programs as required, according to company and departmental procedures.
• Successfully completes the required laboratory orientation, training, competencies and on-going education as assigned.
• Follows established procedures for patient identification, specimen collection and labeling.
• Receives and processes specimens received from patients and other departments.
• Assesses specimen integrity and prepares, packages and arranges for transport of specimens as required. Processes specimens to include racking, creating work lists and loading instruments.
• Performs maintenance on equipment and is responsible for equipment startup and shutdown as assigned.
• Answers and assists with routine telephone inquiries in a courteous and professional manner. Provides excellent customer service skills and has positive customer interactions. Demonstrates good service recovery skills.
• Conducts him/herself in accordance with the principles of the Labor Management Partnership & the Bedrock Cultural Elements
• Performs waived & moderate complexity lab testing according to established laboratory procedures. Enters lab results into the computer system for waived & moderate complexity testing.
• Communicates and documents results, including alert values, to clinical staff.
• Performs other duties as assigned.