Clinical / Service Delivery Tech Specialist IV, Applications Support
Kaiser Permanente
Clinical / Service Delivery Tech Specialist IV, Applications Support
Job Description
Job Summary:
In addition to the responsibilities listed below, this position is responsible for working with application users to understand moderately complex needs and identify opportunities for improvement in medical software applications; providing support to end-users using advanced knowledge of medical applications; and planning the maintenance, modification, and documentation of applications independently.
Essential Responsibilities:
- Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
- Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
- Ensures that documentation is adequately maintained by: documenting ones action taken (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system typically without review upon completion; documenting standards, procedures and protocols for all major processes and ensuring that all standards are upheld independently; and developing and maintaining adequate parts of medical devices and software independently.
- Conducts ongoing preventative maintenance of medical equipment by: performing inspections and functionality tests of moderately complex medical devices (e.g., integrated, interoperable) and software independently; performing scheduled preventative maintenance of moderately complicated medical equipment and software (e.g., replacing parts) independently; responding to requests for maintenance that may require advanced judgment and discretion; and maintaining advanced awareness of the status of ongoing preventative maintenance activities, problems, and concerns.
Locations
- Los Angeles, California, United States
Salary
Estimated Salary Rangemedium confidence
65,000 - 95,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Medical software applicationsintermediate
- Technical supportintermediate
- Application maintenance/modificationintermediate
- Problem-solvingintermediate
Required Qualifications
- Advanced knowledge of medical applications (experience)
Responsibilities
- Works with users on application needs
- Provides end-user support
- Plans maintenance/modification/documentation
- Promotes learning
- Facilitates team collaboration
- Supports business projects
Tags & Categories
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Clinical / Service Delivery Tech Specialist IV, Applications Support
Kaiser Permanente
Clinical / Service Delivery Tech Specialist IV, Applications Support
Job Description
Job Summary:
In addition to the responsibilities listed below, this position is responsible for working with application users to understand moderately complex needs and identify opportunities for improvement in medical software applications; providing support to end-users using advanced knowledge of medical applications; and planning the maintenance, modification, and documentation of applications independently.
Essential Responsibilities:
- Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
- Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
- Ensures that documentation is adequately maintained by: documenting ones action taken (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system typically without review upon completion; documenting standards, procedures and protocols for all major processes and ensuring that all standards are upheld independently; and developing and maintaining adequate parts of medical devices and software independently.
- Conducts ongoing preventative maintenance of medical equipment by: performing inspections and functionality tests of moderately complex medical devices (e.g., integrated, interoperable) and software independently; performing scheduled preventative maintenance of moderately complicated medical equipment and software (e.g., replacing parts) independently; responding to requests for maintenance that may require advanced judgment and discretion; and maintaining advanced awareness of the status of ongoing preventative maintenance activities, problems, and concerns.
Locations
- Los Angeles, California, United States
Salary
Estimated Salary Rangemedium confidence
65,000 - 95,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Medical software applicationsintermediate
- Technical supportintermediate
- Application maintenance/modificationintermediate
- Problem-solvingintermediate
Required Qualifications
- Advanced knowledge of medical applications (experience)
Responsibilities
- Works with users on application needs
- Provides end-user support
- Plans maintenance/modification/documentation
- Promotes learning
- Facilitates team collaboration
- Supports business projects
Tags & Categories
Answer 10 quick questions to check your fit for Clinical / Service Delivery Tech Specialist IV, Applications Support @ Kaiser Permanente.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs