Under direct supervision, schedules initial interview and intake appointments for patients, type correspondence and reports: answers telephone and gives information and performs related clerical duties as directed. Support Kaiser physicians and Therapist in Behavioral Health Service.

• Schedules appointments for psychiatric patients on OPAS.  
• Contact patients by telephone or correspondence to notify them of appointment changes or to re-schedule.
• Answers telephones and relays messages.
• Answers requests for medical information from outside providers and governmental agencies per Kaiser Permanente protocols.
• Transcribes psychiatric consultation summaries from physician notes.
• File summaries in patient case records and distribute copies to appropriate personnel as directed.
• Maintain confidentiality of medical records.
• Types correspondence, memorandums, forms, reports and statistical reports pertaining to departmental activities.
• Sort and distribute mail (inter-office and postal mail).
• Clerical support: file correspondence and reports, makes copies of documents.
• Call in prescriptions.  
• Order lab tests.
• Maintain office supplies and re-order as needed.
• May assist in reception by checking in patients and receiving co-payments.
• Establishes and maintains courteous, cooperative relations with interaction with other personnel, providers, health plan members and the public.  
• Call patient from waiting area and place in exam rooms.
• Key DKAs into automated system.
• Arrange for patient admission, transfer, or discharge.
• Arrange for transportation of non-ambulatory patients.
• Complete and forward chart request forms.
• Complete patient processing forms such as admission/discharge documents, chart request, surgery request forms, and obtain patient authorization signatures.
• Complete disability requests for providers.
• Fill out laboratory, x-ray requisitions, and specialized test forms.
• List referrals from physicians.
• Notify appropriate personnel of abnormal lab test results.
• Verify patient/member eligibility.
• Maintain physician and therapist schedules.
• Notify patients of appointments/scheduling changes by phone or mail.
• Prepare physician and therapist schedules.
• Answer member inquiries.
• Explain hospital regulations and policies.
• Explain TRRS policies.
• Transcribes psychiatric consultation summaries of physician notes.
• Type correspondence, memorandums, forms, reports, statistical reports.
• Assist in reception by checking in patients and receiving co-payments.
• File correspondence and reports.
• Copy documents.
• File patient summaries.
• Maintain office supplies and re-order as necessary.
• Request charts.
• Answer and route telephone calls.
• Screen patient calls and take messages for providers.
• Type necessary correspondence.  Material and Supplies.
• Clear paper jams and performs routine maintenance.
• Operate copier equipment.
• Assume other activities and responsibilities as directed.  
• Coding System: Care
• Government/Regulatory Agencies: med-cal, medicare Equipment/machinery: card imprinting machine, computer terminals (i.e., keyboard and screen), and photocopying machine  
• Assume other activities and responsibilities from time to time as directed.