Role Overview

Join the lululemon team as a Key Leader at The Trafford Centre in Manchester, where you'll play a pivotal role in driving salesfloor success and creating unforgettable guest experiences. lululemon is more than a performance apparel brand; it's a movement towards healthier, more connected lives through innovative yoga, running, and training gear. As a Key Leader, you'll lead by example, coach Educators, and ensure the store operates at peak efficiency. This position is perfect for retail professionals passionate about leadership, guest experience, and fostering inclusive teams in a high-energy environment.

Located in the bustling Trafford Centre, Manchester's premier shopping destination, this role offers the chance to impact a vibrant community while advancing your career in premium retail. Key Leaders are the backbone of our store leadership team, adapting to daily challenges with agility and using key performance indicators (KPIs) to drive results.

Key Responsibilities at Lululemon

As a Key Leader, your days will be dynamic, blending leadership, operations, and guest interaction. Here's what you'll do:

• Lead salesfloor operations: Plan coverage, assign tasks, and make decisions to keep the floor running smoothly.
• Coach and develop team members: Provide feedback, mentoring, and career guidance to support growth.
• Elevate guest experiences: Assess needs, offer product education on technical fabrics, and handle transactions including omnichannel services like buy online/pick up in store (BOPIS).
• Resolve issues proactively: Address guest concerns and escalations to make it 'right' every time.
• Manage store operations: Open/close the store, maintain product presentation, restock inventory, and ensure cleanliness.
• Analyze metrics: Review business data to prioritize tasks and adapt to challenges.
• Promote inclusivity: Build a respectful team environment that celebrates differences.
• Ensure safety and compliance: Adhere to policies, procedures, and local regulations.
• Leverage technology: Use in-store tools for operations and enhanced guest experiences.

These responsibilities empower you to influence sales, team performance, and the overall store vibe, making every shift impactful.

Qualifications & Requirements

To succeed as a Key Leader at lululemon in Manchester, bring these qualifications:

• Legal authorization to work in the UK with valid Right to Work documentation.
• At least 18 years old.
• Retail leadership experience, ideally in performance apparel or luxury retail.
• Strong skills in decision-making, communication, and team collaboration.
• Passion for guest service and product knowledge in athletic wear.
• Ability to handle fast-paced environments and use data for business insights.

Core values like inclusion, integrity, and leadership are non-negotiable. If you thrive on motivating others and creating positive change, this is your role.

Salary & Benefits

Earn a competitive salary estimated at £28,000 - £35,000 GBP annually, based on Manchester retail market rates for leadership roles. While not officially disclosed, this range reflects industry standards for Key Leader positions at premium brands like lululemon.

Benefits include:

• Performance-based incentives and bonuses.
• Generous employee discounts on lululemon products.
• Health, dental, and wellness programs.
• Paid holiday and flexible shifts.
• Professional development with coaching and training.
• Pension contributions.
• Community events and team perks.
• Pathways to Store Manager and beyond.

Why Join Lululemon?

lululemon isn't just a job; it's a lifestyle. We're committed to innovation in technical fabrics and functional design for yoga, running, and training. In Manchester's Trafford Centre, you'll connect with active communities, build meaningful relationships, and grow personally and professionally. Our emphasis on equity, inclusion, and well-being creates a supportive space where differences are celebrated. With a focus on positive change, you'll contribute to a healthier future while advancing your career. Past Key Leaders have progressed to management roles, thanks to our growth-focused culture.

Experience the lululemon difference: transformative products, incredible connections, and a thriving workplace.

How to Apply

Ready to lead at lululemon? Apply now for the Key Leader role at The Trafford Centre. Submit your CV highlighting retail leadership experience, Right to Work proof, and passion for guest experiences. Our hiring team reviews applications quickly—don't miss out on this Manchester opportunity. Interviews include behavioral questions on leadership and scenarios. Join us and elevate your career today!