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Community Development Loan Officer - Careers at KeyBank

KeyBank

Community Development Loan Officer - Careers at KeyBank

full-timePosted: Feb 3, 2026

Job Description

About KeyBank

KeyBank is a leading national bank committed to empowering communities through innovative financial solutions. With a focus on community development and customer-centric services, KeyBank offers rewarding careers in banking, mortgage lending, and beyond. Join our West Springfield, MA team and contribute to strengthening local neighborhoods through accessible home lending programs.

Position Summary

The Community Development Loan Officer (CDLO) at KeyBank in West Springfield, MA plays a pivotal role in originating residential mortgage loans tailored to community needs. This full-time, mid-level position offers a competitive hourly rate of $20.67 - $31.25 (approximately $42,993 - $65,000 annually based on 2080 hours), plus incentive compensation including commissions. You'll prospect new business, guide clients through the mortgage process, and drive KeyBank's home lending growth while ensuring exceptional service and compliance.

Key Responsibilities

  • Prospect and develop referral sources to originate family residential mortgages.
  • Provide expert advice on mortgage options, rates, and terms to help clients achieve financial goals.
  • Manage the full loan process from application to closing, gathering documents and maintaining client contact.
  • Work 4+ days/week in-branch, participating in team huddles and debriefs.
  • Stay updated on real estate trends, regulations (FNMA, FHA, VA, RESPA), and KeyBank products.

Required Qualifications

  • Bachelor's degree in business or equivalent experience (preferred).
  • 3+ years as a loan officer in first mortgage production.
  • Knowledge of mortgage regulations and real estate laws.
  • Excellent communication, customer service, sales, and financial skills.
  • Proficiency in loan origination systems; valid driver's license required.

Why Join Us

At KeyBank, you'll thrive in a supportive branch environment with opportunities for professional growth, comprehensive benefits, and performance-based incentives. Be part of an Equal Opportunity Employer fostering an inclusive culture. Apply now for this Community Development Loan Officer role in West Springfield, MA, and help build brighter futures through homeownership. Job posting expires 02/27/2026.

Locations

  • West Springfield, Massachusetts, United States

Salary

42,993 - 65,000 USD / yearly

Estimated Salary Rangehigh confidence

42,993 - 65,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Excellent communication skills (written and verbal)intermediate
  • Strong customer service skillsintermediate
  • Sales and service skills including prospecting, networking, and COI relationship managementintermediate
  • Strong financial acumenintermediate
  • Proficiency in sales/originator systems and workflow managementintermediate

Required Qualifications

  • Bachelor's Degree in business-related field or equivalent experience (preferred) (experience)
  • 3+ years experience as a loan officer in 1st mortgage production (preferred) (experience)
  • 3+ years working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred) (experience)
  • Valid driver's license required (experience)

Responsibilities

  • Prospect home lending business to build and develop new client loan originations and relationships
  • Originate and process family residential real estate mortgage transactions in accordance with guidelines
  • Provide clients with detailed information about mortgage options, interest rates, and terms
  • Gather documents at loan registration and serve as primary point of contact during the process
  • Develop and maintain knowledge of KeyBank products, services, and competitive offerings
  • Work in branch environment 4+ days/week, participating in huddles and debriefs

Benefits

  • general: Competitive base hourly rate with incentive compensation including production, commission, and discretionary incentives
  • general: Comprehensive benefits package (view details at KeyBank benefits page)
  • general: Opportunities for career growth in a leading financial institution
  • general: Supportive branch environment with team collaboration

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Banking JobsKeyBank CareersMortgage Loan OfficerJobs in West Springfield MACommunity Development LendingFinance Jobs MassachusettsBankingFinanceCustomer Service

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KeyBank logo

Community Development Loan Officer - Careers at KeyBank

KeyBank

Community Development Loan Officer - Careers at KeyBank

full-timePosted: Feb 3, 2026

Job Description

About KeyBank

KeyBank is a leading national bank committed to empowering communities through innovative financial solutions. With a focus on community development and customer-centric services, KeyBank offers rewarding careers in banking, mortgage lending, and beyond. Join our West Springfield, MA team and contribute to strengthening local neighborhoods through accessible home lending programs.

Position Summary

The Community Development Loan Officer (CDLO) at KeyBank in West Springfield, MA plays a pivotal role in originating residential mortgage loans tailored to community needs. This full-time, mid-level position offers a competitive hourly rate of $20.67 - $31.25 (approximately $42,993 - $65,000 annually based on 2080 hours), plus incentive compensation including commissions. You'll prospect new business, guide clients through the mortgage process, and drive KeyBank's home lending growth while ensuring exceptional service and compliance.

Key Responsibilities

  • Prospect and develop referral sources to originate family residential mortgages.
  • Provide expert advice on mortgage options, rates, and terms to help clients achieve financial goals.
  • Manage the full loan process from application to closing, gathering documents and maintaining client contact.
  • Work 4+ days/week in-branch, participating in team huddles and debriefs.
  • Stay updated on real estate trends, regulations (FNMA, FHA, VA, RESPA), and KeyBank products.

Required Qualifications

  • Bachelor's degree in business or equivalent experience (preferred).
  • 3+ years as a loan officer in first mortgage production.
  • Knowledge of mortgage regulations and real estate laws.
  • Excellent communication, customer service, sales, and financial skills.
  • Proficiency in loan origination systems; valid driver's license required.

Why Join Us

At KeyBank, you'll thrive in a supportive branch environment with opportunities for professional growth, comprehensive benefits, and performance-based incentives. Be part of an Equal Opportunity Employer fostering an inclusive culture. Apply now for this Community Development Loan Officer role in West Springfield, MA, and help build brighter futures through homeownership. Job posting expires 02/27/2026.

Locations

  • West Springfield, Massachusetts, United States

Salary

42,993 - 65,000 USD / yearly

Estimated Salary Rangehigh confidence

42,993 - 65,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Excellent communication skills (written and verbal)intermediate
  • Strong customer service skillsintermediate
  • Sales and service skills including prospecting, networking, and COI relationship managementintermediate
  • Strong financial acumenintermediate
  • Proficiency in sales/originator systems and workflow managementintermediate

Required Qualifications

  • Bachelor's Degree in business-related field or equivalent experience (preferred) (experience)
  • 3+ years experience as a loan officer in 1st mortgage production (preferred) (experience)
  • 3+ years working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred) (experience)
  • Valid driver's license required (experience)

Responsibilities

  • Prospect home lending business to build and develop new client loan originations and relationships
  • Originate and process family residential real estate mortgage transactions in accordance with guidelines
  • Provide clients with detailed information about mortgage options, interest rates, and terms
  • Gather documents at loan registration and serve as primary point of contact during the process
  • Develop and maintain knowledge of KeyBank products, services, and competitive offerings
  • Work in branch environment 4+ days/week, participating in huddles and debriefs

Benefits

  • general: Competitive base hourly rate with incentive compensation including production, commission, and discretionary incentives
  • general: Comprehensive benefits package (view details at KeyBank benefits page)
  • general: Opportunities for career growth in a leading financial institution
  • general: Supportive branch environment with team collaboration

Target Your Resume for "Community Development Loan Officer - Careers at KeyBank" , KeyBank

Get personalized recommendations to optimize your resume specifically for Community Development Loan Officer - Careers at KeyBank. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Community Development Loan Officer - Careers at KeyBank" , KeyBank

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Banking JobsKeyBank CareersMortgage Loan OfficerJobs in West Springfield MACommunity Development LendingFinance Jobs MassachusettsBankingFinanceCustomer Service

Answer 10 quick questions to check your fit for Community Development Loan Officer - Careers at KeyBank @ KeyBank.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.