About KeyBank

KeyBank is a leading national bank committed to helping communities thrive with innovative banking solutions and a strong focus on fair and responsible practices. Headquartered in Cleveland, Ohio, KeyBank serves millions of clients across the U.S. with a dedication to compliance, risk management, and customer satisfaction. Join our dynamic team in Brooklyn, OH, and contribute to a culture that prioritizes integrity, collaboration, and excellence in financial services.

Position Summary

As a Compliance Officer - Consumer Complaints within KeyBank's second line of defense Compliance Risk Management (CRM) function, you will play a pivotal role in executing a robust complaints program. Part of the Fair and Responsible Banking (FARB) team, this mid-level position involves testing, monitoring, and oversight of consumer complaints to reinforce risk awareness and compliance culture. Collaborate across three lines of defense, partner with lines of business (LOB), and ensure fiduciary oversight while promoting proactive risk management.

Key Responsibilities

• Independently assess risks and issues in the Complaints Program, engaging LOB to identify risks and monitor remediation.
• Develop bank-wide oversight focusing on identifying, measuring, mitigating, monitoring, and reporting complaint data.
• Utilize data analysis tools to evaluate controls, identify gaps, and provide actionable insights.
• Stay current on laws, regulations, and industry best practices; recommend process improvements for regulatory compliance.
• Support review of complaints, policies, training, issues management, and regulatory reporting.
• Document testing results, escalate risks, and maintain strong relationships with business units, management, and Audit.

Required Qualifications

• Bachelor’s degree or equivalent; CRCM certification a plus.
• 3+ years of compliance experience, preferably in complaints, with strong regulatory knowledge.
• Proficiency in internal controls, testing, monitoring, and analytics.
• Excellent verbal/written communication and relationship-building skills.
• Self-starter with high attention to detail, adaptability, and ability to thrive in a fast-paced environment.

Why Join Us

At KeyBank, you'll advance your career in compliance and banking while making a real impact on consumer protection and risk management. Enjoy a supportive environment with opportunities for training, leadership development, and collaboration in Brooklyn, OH. Be part of a forward-thinking institution driving fair banking practices nationwide. Apply today for Compliance Officer - Consumer Complaints jobs at KeyBank and elevate your professional journey in financial services.