Customer Service Specialist - Careers at KeyBank
KeyBank
Customer Service Specialist - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank dedicated to empowering clients through innovative financial solutions. With a commitment to community impact and client success, KeyBank offers rewarding careers in banking and customer service. Join our Amherst, NY team and become part of a supportive environment focused on growth and professional development.
Position Summary
The Customer Service Specialist role in Consumer Banking at KeyBank's Amherst, NY location is perfect for empathetic problem-solvers who thrive in fast-paced call centers. Starting April 6th, 2026, this full-time position offers competitive pay of $18.00 - $23.08 per hour ($37,440 - $47,994 annually), shift differentials, and flexible schedules including Weekend Warrior and Saturday Squad options with premium pay. Initial 3-month on-site training at 4224 Ridge Lea Rd, Amherst, NY 14226, followed by remote work with strict home office requirements like 50 Mbps internet and distraction-free space.
Key Responsibilities
- Answer high-volume inbound calls from consumer banking clients, delivering exceptional service.
- Problem-solve, educate clients, de-escalate issues, and promote KeyBank's Moments Matter culture.
- Provide technical support for online, mobile, and tablet banking services.
- Multitask across multiple screens and software while maintaining clear phone communication.
- Collaborate with KeyBank teammates to resolve complex client challenges ethically and professionally.
Required Qualifications
- Minimum 1 year of client service experience and high school diploma/GED.
- Demonstrated problem resolution, multitasking, and attention to detail.
- Advanced computer proficiency navigating browsers, apps, and multiple systems.
- Strong verbal/written communication, empathy, patience, and flexibility for rotating shifts including weekends.
- Ability to follow call scripts and adapt to schedule changes via performance-based shift bids.
Preferred: Remote work experience. Must reside near Amherst, NY.
Why Join Us
At KeyBank, gain valuable banking experience with 401(k) dollar-for-dollar match up to 7%, generous PTO, tuition and fitness reimbursement, paid training, and performance rewards. Enjoy variety in a high-energy role, career advancement opportunities, and a supportive team. Apply now for this Customer Service Specialist position in Amherst, NY – secure your spot before training begins!
Locations
- Amherst, New York, United States
Salary
37,440 - 47,994 USD / yearly
37,440 - 47,994 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Problem Solvingintermediate
- Multitaskingintermediate
- Technical Supportintermediate
- Communicationintermediate
Required Qualifications
- 1+ year client service experience (experience)
- High school diploma/GED (experience)
- Advanced computer skills (experience)
- Strong interpersonal skills (experience)
- Schedule flexibility (experience)
Responsibilities
- Handle inbound client calls
- Resolve client issues and de-escalate situations
- Provide technical support for online banking
- Collaborate with team members
- Navigate multiple systems while on calls
Benefits
- general: 401(k) matching up to 7%
- general: Generous PTO
- general: Tuition reimbursement
- general: Fitness reimbursement
- general: Shift differentials
- general: Paid training
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Specialist - Careers at KeyBank @ KeyBank.
Related Books and Jobs
Customer Service Specialist - Careers at KeyBank
KeyBank
Customer Service Specialist - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank dedicated to empowering clients through innovative financial solutions. With a commitment to community impact and client success, KeyBank offers rewarding careers in banking and customer service. Join our Amherst, NY team and become part of a supportive environment focused on growth and professional development.
Position Summary
The Customer Service Specialist role in Consumer Banking at KeyBank's Amherst, NY location is perfect for empathetic problem-solvers who thrive in fast-paced call centers. Starting April 6th, 2026, this full-time position offers competitive pay of $18.00 - $23.08 per hour ($37,440 - $47,994 annually), shift differentials, and flexible schedules including Weekend Warrior and Saturday Squad options with premium pay. Initial 3-month on-site training at 4224 Ridge Lea Rd, Amherst, NY 14226, followed by remote work with strict home office requirements like 50 Mbps internet and distraction-free space.
Key Responsibilities
- Answer high-volume inbound calls from consumer banking clients, delivering exceptional service.
- Problem-solve, educate clients, de-escalate issues, and promote KeyBank's Moments Matter culture.
- Provide technical support for online, mobile, and tablet banking services.
- Multitask across multiple screens and software while maintaining clear phone communication.
- Collaborate with KeyBank teammates to resolve complex client challenges ethically and professionally.
Required Qualifications
- Minimum 1 year of client service experience and high school diploma/GED.
- Demonstrated problem resolution, multitasking, and attention to detail.
- Advanced computer proficiency navigating browsers, apps, and multiple systems.
- Strong verbal/written communication, empathy, patience, and flexibility for rotating shifts including weekends.
- Ability to follow call scripts and adapt to schedule changes via performance-based shift bids.
Preferred: Remote work experience. Must reside near Amherst, NY.
Why Join Us
At KeyBank, gain valuable banking experience with 401(k) dollar-for-dollar match up to 7%, generous PTO, tuition and fitness reimbursement, paid training, and performance rewards. Enjoy variety in a high-energy role, career advancement opportunities, and a supportive team. Apply now for this Customer Service Specialist position in Amherst, NY – secure your spot before training begins!
Locations
- Amherst, New York, United States
Salary
37,440 - 47,994 USD / yearly
37,440 - 47,994 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Problem Solvingintermediate
- Multitaskingintermediate
- Technical Supportintermediate
- Communicationintermediate
Required Qualifications
- 1+ year client service experience (experience)
- High school diploma/GED (experience)
- Advanced computer skills (experience)
- Strong interpersonal skills (experience)
- Schedule flexibility (experience)
Responsibilities
- Handle inbound client calls
- Resolve client issues and de-escalate situations
- Provide technical support for online banking
- Collaborate with team members
- Navigate multiple systems while on calls
Benefits
- general: 401(k) matching up to 7%
- general: Generous PTO
- general: Tuition reimbursement
- general: Fitness reimbursement
- general: Shift differentials
- general: Paid training
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Specialist - Careers at KeyBank @ KeyBank.
Related Books and Jobs