About KeyBank

KeyBank is a leading national bank dedicated to empowering clients to achieve their financial goals. With a strong presence in communities across the United States, KeyBank provides innovative banking solutions, trusted advisory services, and a commitment to financial wellness. We pride ourselves on fighting harder for our clients, offering personalized service that helps individuals and businesses move forward on their financial journeys. Join our Albany, NY team and be part of a culture that values integrity, teamwork, and exceptional client experiences.

Position Summary

As a Lead Teller at KeyBank's branch located at 62 New Scotland Avenue in Albany, New York, you will serve as a trusted advisor and problem-solver for clients. This mid-level role involves leading the teller team, resolving complex client issues, and enhancing operational efficiency while uncovering opportunities for deeper financial conversations. With a competitive salary range of $39,000 - $52,000 annually (based on $18.75 - $25.00 per hour), this full-time position offers Saturday work as directed and opportunities to grow within a supportive banking environment.

Key Responsibilities

• Deliver outstanding client service, acting as the primary troubleshooter for complex servicing needs.
• Coach tellers on accurate transaction processing, cash balancing, and compliance procedures.
• Manage teller scheduling, staffing, and daily operational standards.
• Listen for financial wellness cues and seamlessly transition clients to bankers.
• Participate in morning huddles, end-of-day debriefs, and support new teller onboarding.
• Maintain knowledge of bank products, fees, and policies to educate clients effectively.

Required Qualifications

• High School Diploma, GED, or equivalent business experience.
• 3+ years of superior client relationship skills and cash handling experience.
• Proven leadership, organizational skills, and ability to manage multiple tasks.
• Working knowledge of PC applications and calculators.
• Notary License preferred; strong sales, service, and judgment skills required.

Why Join Us

At KeyBank, you'll thrive in a collaborative environment that rewards strong work ethic and client focus. Enjoy career advancement opportunities, comprehensive training, and the pride of serving your community. KeyBank values diversity, integrity, and innovation, making us the employer of choice for banking jobs in Albany, NY. Apply today for Lead Teller careers at KeyBank and help clients succeed financially. Keywords: banking jobs Albany NY, KeyBank careers, teller leadership roles, financial services employment.