About KeyBank

KeyBank is a leading national bank dedicated to helping clients and communities achieve their financial goals. With a strong presence across the United States, KeyBank provides innovative banking solutions, trusted advisory services, and a commitment to financial wellness. We pride ourselves on fighting harder for our clients, offering personalized service that makes a real difference in their lives. Join our team at the Livonia, MI branch and become part of a culture that values integrity, teamwork, and client success.

Position Summary

As a Lead Teller at KeyBank in Livonia, Michigan, you will serve as a trusted advisor and problem-solver for clients while leading the teller team. Located at 37124 Six Mile Road, this role combines hands-on client service with leadership responsibilities, including coaching tellers, managing daily operations, and ensuring exceptional service. Earn a competitive salary between $39,000 - $52,000 annually (converted from $18.75 - $25.00/hour). This full-time, mid-level position requires Saturday availability and offers the chance to advance your banking career.

Key Responsibilities

• Deliver outstanding client experiences by resolving complex issues and transitioning clients to bankers for deeper financial discussions.
• Lead and coach tellers on efficient transaction processing, cash balancing, and compliance with banking regulations.
• Manage teller scheduling, staffing, operational standards, and branch security protocols.
• Promote KeyBank products and services, using financial wellness tools to help clients achieve their goals.
• Participate in daily huddles, training new tellers, and maintaining up-to-date knowledge of bank policies.

Essential Functions

Embody KeyBank's client-first culture, handle cash transactions securely, and provide guidance on regulatory procedures while fostering teamwork.

Required Qualifications

• High School Diploma, GED, or equivalent required.
• 3+ years of superior client relationship skills and cash handling experience.
• Proven leadership, organizational skills, and PC proficiency (Windows-based applications).
• Notary License preferred; strong sales, service, and judgment skills essential.

Why Join Us

At KeyBank, you'll thrive in a supportive environment that invests in your professional growth through training and onboarding. Enjoy competitive pay, comprehensive benefits, and the pride of serving Livonia's community. KeyBank values work ethic, integrity, and innovation—qualities that define our Lead Tellers. Apply now for banking jobs in Livonia, MI, and advance your career with a bank that puts clients and employees first. Keywords: Lead Teller jobs, KeyBank careers, banking opportunities Michigan.