About KeyBank

KeyBank is a leading national bank dedicated to empowering clients to achieve their financial goals. With a presence in communities across the United States, KeyBank provides innovative banking solutions, trusted advisory services, and a commitment to financial wellness. We pride ourselves on fighting harder for our clients, offering personalized service that helps individuals and businesses move forward on their financial journeys. Join our team at the Mill Creek, WA branch and become part of a culture that values integrity, teamwork, and exceptional client experiences.

Position Summary

As a Lead Teller at KeyBank in Mill Creek, Washington, you'll serve as a trusted advisor and problem-solver for clients while leading the teller team. This role combines hands-on client service with leadership responsibilities, including coaching tellers, managing daily operations, and ensuring compliance. With a salary range of $18.75 - $25.00 per hour (approximately $39,000 - $52,000 annually), this mid-level position offers opportunities for growth in banking careers. Ideal for experienced tellers seeking leadership roles in a dynamic branch environment.

Key Responsibilities

• Deliver outstanding client service, resolving complex issues and enhancing relationships through personalized interactions.
• Lead and coach tellers on accurate transaction processing, cash handling, and operational efficiency.
• Manage teller scheduling, staffing, and adherence to regulatory, security, and audit standards.
• Listen for financial needs during conversations and seamlessly transition clients to bankers for deeper wellness discussions.
• Balance cash drawers, attend daily huddles, and support branch manager in onboarding new team members.
• Promote KeyBank products and services while educating clients on digital banking channels like ATM, online, and mobile banking.

Required Qualifications

• High School Diploma, GED, or equivalent required.
• 3+ years of superior client relationship and cash handling experience.
• Proven leadership skills to motivate teams and manage multiple tasks.
• PC proficiency with Windows applications and calculator.
• Notary License preferred; strong work ethic and integrity essential.

Why Join Us

At KeyBank, you'll thrive in a supportive environment that invests in your professional growth. Enjoy competitive pay, comprehensive benefits including 401(k) matching, health coverage, and paid time off. Work Saturdays as needed in a collaborative team setting at our Mill Creek location (16202 Bothell Everett Highway). KeyBank offers ongoing training, career advancement in banking jobs, and the chance to make a real impact in your community. Apply today for Lead Teller jobs in Washington and elevate your banking career with a company that puts clients—and you—first. Keywords: banking careers, teller leadership, KeyBank jobs Mill Creek WA, financial services employment.