About KeyBank

KeyBank is a leading national bank dedicated to helping clients and communities achieve their financial goals. With a presence across the United States, KeyBank provides innovative banking solutions, personalized service, and a commitment to financial wellness. We pride ourselves on being the bank that fights hardest for our clients, offering everything from personal banking to business services. Join our team in Troy, NY, and become part of a culture that values integrity, teamwork, and client success.

Position Summary

As a Lead Teller at KeyBank's Troy, NY branch located at 782 Hoosick Rd, you will serve as a trusted advisor and problem-solver for clients. This mid-level role involves leading the teller team, ensuring operational excellence, and enhancing client relationships through superior service. Earn $18.75 - $25.00 per hour ($39,000 - $52,000 annually) while making a real impact in your community. Ideal for experienced tellers ready to step into leadership.

Key Responsibilities

• Deliver exceptional client experiences by resolving complex issues and coaching tellers on best practices.
• Manage day-to-day teller operations, including scheduling, staffing, and compliance with regulations.
• Listen for financial needs during conversations and seamlessly transition clients to bankers for deeper wellness discussions.
• Process transactions accurately, balance cash drawers, and maintain security protocols.
• Participate in daily huddles, support onboarding new tellers, and promote KeyBank products.

Leadership and Team Development

Provide guidance to teller staff, foster teamwork, and ensure branch standards are met, working Saturdays as needed.

Required Qualifications

• High School Diploma, GED, or equivalent required.
• 3+ years of superior client relationship skills and cash handling experience.
• Proficient in PC/Windows applications; strong organizational and leadership abilities.
• Notary License preferred; demonstrated sales skills and sound judgment essential.

Why Join Us

At KeyBank, you'll enjoy a supportive environment with opportunities for advancement, comprehensive benefits, and a focus on your professional growth. Be part of a team that embodies strong values, promotes work-life balance, and rewards dedication. Apply now for Lead Teller jobs in Troy, NY, and advance your banking career with KeyBank. We offer competitive pay, health benefits, training, and the pride of serving your community. No bank fights harder for its people.